Quality Assurance Specialist
About the role
Drives service excellence and continuous improvement by planning, executing, and optimizing Quality Assurance initiatives across all support operations.
Wildwood Programs is a provider of educational, residential, employment, and other community-based supports to people with disabilities and their families. We hire those dedicated to making a difference in people’s lives.
Requirements
Required Education/Experience: High School diploma or equivalent AND 5 years of experience working with vulnerable populations, which must include writing reports and assessing information to make decisions or recommendations OR Associate's degree in a Human Services related field AND 3 years of experience working with vulnerable populations which must include writing reports and assessing information to make decisions or recommendations OR Bachelor's degree in a Human Services related field AND 1 year of experience working with vulnerable populations which must include writing reports and assessing information to make decisions or recommendations
Responsibilities
- Conducts internal program reviews, including but not limited to, reviews of systems and services impacting service recipient health, safety and quality of life.
- Utilizes data from reviews to track metrics and identify trends and quality improvements.
- Prepares reports related to survey and review activities, shares findings with program leadership.
- Verifies implementation of quality improvement and corrective measures
- Identifies deficits, errors and breakdowns during Quality Assurance activities and recommends improvements to program administration and the Director of Quality Assurance
- Maintains a working knowledge of regulations, best practices and agency policies
- Serves as a resource in providing education and training on quality assurance and improvement activities.
- Develops and delivers trainings associated with Quality Improvement
Qualifications
- A valid NYS driver's license
- Daily access to a vehicle
- Driving record acceptable to the agency insurance carrier's standards
Pay
Salary Range $24.85/hr - $32.80/hr plus an Elite Benefit Package