Quality Assurance Specialist

We need to output HTML fragment with sections: About the role? The posting includes JOB SUMMARY, CHARACTERISTIC DUTIES & RESPONSIBILITIES, SUPERVISION RECEIVED, QUALIFICATIONS, PHYSICAL DEMANDS/WORKING CONDITIONS. Also mentions salary range but not specific numbers. The rule: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. The posting says: "The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location". This is vague, no specific numbers. So we should NOT create Pay section because no specific numbers. Benefits: says "benefits eligible" but not specifics. Should we include Benefits? The rule: never create Benefits sections unless posting actually states them. It states "benefits eligible" but not details. Likely we should not create Benefits section because no specific benefits listed. Similarly Schedule not mentioned. So we will include sections: About the role (maybe from JOB SUMMARY), Responsibilities (CHARACTERISTIC DUTIES & RESPONSIBILITIES), Supervision Received, Qualifications, Physical Demands/Working Conditions. Use

for each heading. Use

for prose,

• for lists. We need to preserve all substantive information, not invent or summarize away detail. So we need to copy the text exactly? Probably we can keep the content but format into paragraphs/lists. We must not repeat job title. No Job ID. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to ensure we don't include filler like "Ability to multi task and creatively use available tools to facilitate testing efficiencies." appears twice? It appears in duties and also in qualifications? Actually appears in duties: "Ability to multi task and creatively use available tools to facilitate testing efficiencies." and also later "Ability to multi task and creatively use available tools to facilitate testing efficiencies." maybe duplicate. We should preserve but not duplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't say to deduplicate duplicates. But we could keep as is; duplicates are part of posting. Might be okay. We need to format duties as list items. The duties are many sentences. We can split each sentence into
• . Or we could keep as paragraphs. The rule: Use
  • for any list of duties/requirements/benefits. So we should convert duties into list. Similarly qualifications into list. We need to decide grouping: The JOB SUMMARY could be a paragraph under About the role heading. CHARACTERISTIC DUTIES & RESPONSIBILITIES: list. SUPERVISION RECEIVED: paragraph. QUALIFICATIONS: list. PHYSICAL DEMANDS/WORKING CONDITIONS: paragraph. We must not include Pay/Benefits/Schedule sections. Let's extract text. JOB SUMMARY: "Actively participate in troubleshooting issues, resolving problems, and updating insurance software application and table information to meet statutory or company requirements. Perform a variety of quality assurance support functions related to the data entry, statistical review and reporting, paperwork review, and maintenance of insurance policies. Provide support for business and IT staff, as well as assist business units in implementing solutions aimed at increasing the efficiency and effectiveness of their workflows and procedures." CHARACTERISTIC DUTIES & RESPONSIBILITIES: List each sentence: - Create test plans/scenarios and test new versions, full system releases, miscellaneous fixes, and updates for insurance software applications. - Analyze testing discrepancies to determine the cause as well as the corrective action needed and follow through on the solution. - Creatively use available tools to facilitate testing efficiencies. - Assist in the setup, configuration, testing, problem solving, documentation and general maintenance of the software applications as needed for quality assurance and integration testing. - Assist with troubleshooting ad-hoc production system issues as needed. - Receive, review and test a variety of problems encountered by the users while using their software applications, referring unusual or difficult problems to the appropriate resource with required documentation. - Develop and maintain a good working knowledge of the core software applications in use by the company, the corresponding workflows as well as the company’s business plans/goals, products, operating policies and procedures. - Utilize issue tracking software to submit, update and monitor problem requests. - Perform periodic statistical reviews and submit appropriate reports to external vendors. - Review internal project documentation and identify discrepancies or changes needed, if any. - Develop, maintain, and distribute vendor and independent company forms. - Development and on-going maintenance of company documentation regarding policies and procedures for testing and supporting the insurance software applications. - Review a variety of computer-generated reports, research questionable information, and distribute as appropriate to in-house staff or agents. - Participate in the development of new software products or product enhancements. - Ability to multi task and creatively use available tools to facilitate testing efficiencies. - Keep up-to-date on relevant trends and technical developments in the field. - Performs other duties or special projects as required or as assigned. Note there is duplicate "Ability to multi task..." appears also earlier? Actually appears also in duties list; we keep. SUPERVISION RECEIVED: "Moderate supervision is received from the Quality Assurance Manager. Supervision may also be received from Project Managers and/or other senior staff members." QUALIFICATIONS: List each bullet: - Bachelor’s Degree in business or other appropriate discipline, plus 1 - 3 years relevant experience; or a combination of education and experience from which comparable knowledge and skills are acquired. - Proficient with Microsoft Office products. - Experience in the P&C insurance industry a plus. - Experience with document imaging programs desired. - Ability to communicate effectively, both verbally and in writing. - Strong math and analytical/problem solving skills. - Strong planning, organizational, and time management skills. Ability to multi-task and work multiple project assignments at a time. - Strong administrative, clerical and general office skills. - Self-starter, able to work independently and in a team environment. - Ability to deal effectively with other company personnel as well as outside vendors and consultants. Note there is a sentence that combines two: "Strong planning, organizational, and time management skills. Ability to multi-task and work multiple project assignments at a time." We could keep as two separate list items or keep as one. Safer to split? The rule: preserve all substantive information; we can keep as is but it's two sentences. Could make two list items: "Strong planning, organizational, and time management skills." and "Ability to multi-task and work multiple project assignments at a time." But the original had a period separating them. We'll split for clarity. PHYSICAL DEMANDS/WORKING CONDITIONS: "Predominately sedentary office position with high frequency of keyboarding/computer work required.The physical demands are minimal and typical of similar jobs in comparable organizations.The work environment is representative and typical of similar jobs in comparable organizations. The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location" We need to keep all substantive info. The salary range statement is vague; we should not create Pay section but we can keep this sentence in the Physical Demands section? It's not about physical demands but it's included in that block. The instruction: "Prefer a few substantive sections over many thin ones." We could keep that sentence in the Physical Demands section as part of the paragraph, but it's not about physical demands. However we cannot create a Pay section because no specific numbers. But we could keep the salary info within the Physical Demands section as a note? Might be odd but permissible. Alternatively we could create a separate section "Compensation" but that would be Pay-like; but we have no specific numbers, so we should not create Pay section. The instruction says: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does not forbid mentioning salary info in another section. So we can keep it in the Physical Demands paragraph. Thus final HTML:

    About the role

    Actively participate in troubleshooting issues, resolving problems, and updating insurance software application and table information to meet statutory or company requirements. Perform a variety of quality assurance support functions related to the data entry, statistical review and reporting, paperwork review, and maintenance of insurance policies. Provide support for business and IT staff, as well as assist business units in implementing solutions aimed at increasing the efficiency and effectiveness of their workflows and procedures.

    Responsibilities

    • Create test plans/scenarios and test new versions, full system releases, miscellaneous fixes, and updates for insurance software applications.
    • Analyze testing discrepancies to determine the cause as well as the corrective action needed and follow through on the solution.
    • Creatively use available tools to facilitate testing efficiencies.
    • Assist in the setup, configuration, testing, problem solving, documentation and general maintenance of the software applications as needed for quality assurance and integration testing.
    • Assist with troubleshooting ad-hoc production system issues as needed.
    • Receive, review and test a variety of problems encountered by the users while using their software applications, referring unusual or difficult problems to the appropriate resource with required documentation.
    • Develop and maintain a good working knowledge of the core software applications in use by the company, the corresponding workflows as well as the company’s business plans/goals, products, operating policies and procedures.
    • Utilize issue tracking software to submit, update and monitor problem requests.
    • Perform periodic statistical reviews and submit appropriate reports to external vendors.
    • Review internal project documentation and identify discrepancies or changes needed, if any.
    • Develop, maintain, and distribute vendor and independent company forms.
    • Development and on-going maintenance of company documentation regarding policies and procedures for testing and supporting the insurance software applications.
    • Review a variety of computer-generated reports, research questionable information, and distribute as appropriate to in-house staff or agents.
    • Participate in the development of new software products or product enhancements.
    • Ability to multi task and creatively use available tools to facilitate testing efficiencies.
    • Keep up-to-date on relevant trends and technical developments in the field.
    • Performs other duties or special projects as required or as assigned.

    Supervision Received

    Moderate supervision is received from the Quality Assurance Manager. Supervision may also be received from Project Managers and/or other senior staff members.

    Qualifications

    • Bachelor’s Degree in business or other appropriate discipline, plus 1 - 3 years relevant experience; or a combination of education and experience from which comparable knowledge and skills are acquired.
    • Proficient with Microsoft Office products.
    • Experience in the P&C insurance industry a plus.
    • Experience with document imaging programs desired.
    • Ability to communicate effectively, both verbally and in writing.
    • Strong math and analytical/problem solving skills.
    • Strong planning, organizational, and time management skills.
    • Ability to multi-task and work multiple project assignments at a time.
    • Strong administrative, clerical and general office skills.
    • Self-starter, able to work independently and in a team environment.
    • Ability to deal effectively with other company personnel as well as outside vendors and consultants.

    Physical Demands