Quality Assurance Specialist

Responsibilities

• Execute initial Quality Assurance Reviews (QARs) in accordance with established standards, procedures, and timelines.
• Evaluate operational, brand, and compliance performance against company requirements.
• Document findings, observations, and recommendations accurately and thoroughly.
• Escalate reevaluation QARs and significant compliance concerns to management for further review and action.
• Maintain accurate QAR documentation, records, and supporting materials within designated systems and databases.
• Ensure all review findings, communications, and corrective action requirements are properly recorded and tracked.
• Monitor compliance progress and maintain organized records of franchisee responses and resolutions.
• Provide franchisees with clear, actionable feedback regarding quality assurance findings and compliance expectations.
• Partner with franchisees to develop and implement corrective action plans that address identified deficiencies.
• Monitor progress toward corrective actions and follow up to ensure timely resolution of compliance gaps.
• Serve as a resource for franchisees seeking clarification on operational standards, quality requirements, and compliance expectations.
• Cross-Functional Coordination
• Coordinate with cross-functional departments to support franchisees in resolving operational and compliance issues.
• Facilitate communication between departments to ensure appropriate resources are engaged and corrective actions are completed.
• Aid in scheduling, organizing, and supporting quality assurance activities and follow-up reviews.

Qualifications

• Bachelor's degree in Business Administration, Operations, Education, Quality Management, or a related field, or equivalent work experience.
• 2–4 years of experience in quality assurance, compliance, operations, franchise support, customer service, or a related role.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to document findings accurately.
• Proficiency with Microsoft Office Suite and database management systems.