Quality Assurance Specialist

About the role

This is a part-time fixed contract position working 20 hours per week with a contract length of 1 year.

Position Duties And Responsibilities

• Conduct CQCE Course Audits
• Perform detailed course reviews using the CQCE Course Audit Tool to evaluate alignment with all CQCE standards.
• Evaluate course design and instructional quality, including:
• Alignment and mapping of outcomes, activities, and assessments
• Learning outcomes quality and workforce relevance
• Instructional content accuracy, accessibility, and sustainability
• Assessment and rubric design
• Discussion, engagement, and instructor guidance
• Evaluate online courses and materials for accessibility and functionality.
• Document Findings and Provide Actionable Feedback
• Record audit findings, evidence, and recommendations within the CQCE Course Audit Tool.
• Identify strengths, gaps, and compliance issues in course design and delivery.
• Provide clear, actionable feedback aligned with CQCE standards to support course improvement.
• Support Course Development and Continuous Improvement
• Remediate course materials to ensure WCAG 2.1 Level AA compliance including but not limited to generating alt text, captions, audio descriptions, color contrast, and supporting keyboard navigation with leveled headings, formatted tables, and predictable navigation.
• Remove retiring technologies with new/replacement integrations.
• Execute minor course updates.
• Collaborate with instructional designers and/or faculty to upload documents, apply basic HTML coding, upload /build quizzes, build LTI integrations and incorporate audio and visual media
• Ensure Compliance and Quality Standards
• Verify courses meet institutional expectations for:
• Accessibility (WCAG/Section 508 compliance)
• Regular and Substantive Interaction (RSI)
• Academic integrity and copyright compliance
• Functional LMS design and usability
• Contribute to maintaining accurate documentation and audit records that support accreditation and institutional reporting.

Position Specifications And Requirements

• Education, Experience, Certification and/or Licenses:
• Bachelor’s degree in education, instructional design, educational technology, or a related field or combination of experience and education
• Minimum 1 year experience in online course design, instructional design, quality assurance, or academic program support
• Learning outcomes alignment, assessment design, and online pedagogy
• Evaluating and remediating online courses/course materials for accessibility standards (e.g., WCAG, ADA, Section 508)
• Learning management systems (Brightspace, Blackboard, Canvas, etc.)

Preferred Experience using formal quality assurance frameworks (e.g., Quality Matters, OSCQR, OLC)

Experience conducting course audits or reviews using structured evaluation tools

Familiarity with accreditation standards and regulatory compliance in higher education

Essential Knowledge, Skills, And Abilities

• Ability to apply a structured quality assurance framework consistently across multiple courses and disciplines.
• Demonstrated ability to evaluate alignment among learning outcomes, instructional materials, and assessments.
• Experience reviewing or supporting online courses within an LMS environment (e.g., Brightspace or equivalent).
• Ability to analyze course design for accessibility, engagement, and usability considerations.
• Strong attention to detail in documenting findings and tracking compliance requirements.
• Ability to manage multiple concurrent audits and meet deadlines within defined development and review cycles.
• Effective collaboration with cross-functional teams including instructional design, academic leadership, and support services.
• Commitment to continuous improvement and data-informed decision-making in course quality.
• Ability and willingness to work independently in a team environment, with limited supervision.
• Ability to exercise discretion and independent judgment within scope of delegated authority.

Machines, Tools, Equipment, Electronic Devices And Software

• Desktop or laptop computer, mobile devices (smartphones, tablets), peripherals (headset, webcam), assistive technology devices (screen readers, braille displays).
• Software: Learning management systems (e.g., Brightspace, Canvas, Blackboard etc), video conferencing software (e.g., Zoom, Microsoft Teams), assistive technology software (e.g., JAWS, NVDA), Microsoft Office 365.

Contact with Students

• Frequent Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Occasional

Special Requirements

Applicants for this position are subject to a background check and a criminal history review.