Quality Assurance Specialist

Full-time, 100% remote role based in Nashville, Tennessee.

About the role

Toolad has an opening for a Quality Assurance Specialist supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. The person in this role will check work against documented quality standards, identify defects, and support corrective action.

Responsibilities

• Review assigned work, records, or outputs connected to advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across creative advertising and campaign work.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the Toolad team.
• Communicate findings clearly and objectively to the team responsible for correction.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Pay

$65,000 - $73,500 per year