Quality Assurance Specialist

About the role

This Quality Assurance Specialist role operates within cultural, heritage, pilgrimage, and group-tour planning workflows—including destination planning, booking, supplier coordination, sales support, and traveler service. The position ensures quality assurance through evidence-based checks, maintaining clear separation between confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Review quality assurance processes with root cause analysis, ensuring each checkpoint documents source, owner, status, and next action within cultural, heritage, pilgrimage, and group-tour workflows.
• Document role-specific processes with status tracking, maintaining visibility of source, owner, status, and next steps.
• Maintain quality monitoring with deadline management, ensuring traceability and accountability.
• Reconcile documentation with reporting to support quality assurance standards.
• Coordinate quality control with workflow management, ensuring process compliance and issue escalation.

Decision Pattern & Quality Standards

• Ensure quality evidence remains usable under the demands of cultural, heritage, pilgrimage, and group-tour workflows.
• Maintain traceability of completed work, assign owners to unresolved items, and surface repeated errors before they cause downstream rework.

Success Profile

• Apply the Travel Experts UK workflow context and quality assurance standards confidently within cultural, heritage, pilgrimage, and group-tour planning.
• Maintain data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions clearly, preserving reasoning for future reference.
• Exercise judgment in follow-up actions, particularly when quality assurance depends on external confirmations rather than assumptions.
• Complete role-specific handoffs only when source verification, root cause analysis, and issue escalation signals are current and documented.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $45,000–$67,000 per year.