Quality Assurance Specialist

Signal Travel & Tours, Inc. is seeking a Quality Assurance Specialist to support leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations.

About the role

This full-time, 100% remote position is open to candidates throughout the United States. You will check work against documented quality standards, identify defects, and support corrective action.

Responsibilities

• Review assigned work, records, or outputs connected to leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across travel booking and customer service.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the team.
• Communicate findings clearly and objectively to the team responsible for correction.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Pay

$65,500 - $73,500 per year

Schedule

Full-time, 100% remote