Quality Assurance Specialist

About the role

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community‑based, private non‑profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community‑based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties. RCEB envisions a future where persons with developmental disabilities are truly a part of the community, receiving the supports and services they need to succeed as their needs change. Under general direction, this position is responsible for actively participating in RCEB’s Quality Assurance Plan.

Responsibilities

• Provide consultation and technical assistance regarding policies, procedures, standards and regulations to vendored homes, programs, and RCEB Employees.
• Coordinate the monitoring and review of vendored services being provided to the people RCEB serves.
• Conduct site visits; including Health and Safety “checks”.
• Review programs and records for Title 17 regulation compliance.
• Meet with providers of services and discuss the strengths and challenges of their program.
• Observe and interview employees of programs to determine knowledge of the supports and services being provided.
• Interact with people receiving supports to determine their contentment with the supports they receive.
• With vendors, create and monitor plans addressing noted issues and substantial inadequacies.
• Participate in interagency meetings to support consistency and quality improvement.
• Work in collaboration with Community Care Licensing.
• Participate in identifying training needs for vendors and providing trainings.
• Support RCEB activities for HCBS Compliance.
• Follow up with reported complaints and concerns made about providers.
• Assists with Special Incident Report follow up.
• Other related duties as assigned.

Requirements

Bachelor’s degree with four years paid experience as a case manager supporting people with intellectual and developmental disabilities (or) Bachelor’s degree with four years paid experience managing a program providing residential and living supports to people with IDD.

Qualifications

• Knowledge of Title 17 and 22 as it relates to the provision of quality services to the individuals served by RCEB preferred.
• Excellent organizational skills and ability to develop a course of action with follow through within timeframes.
• Ability to build collaborative relationships; at times in adversarial situations.
• Automobile and valid driver’s license.
• Understanding of Person Centered Thinking.
• Cultural awareness and sensitivity and ability to work effectively with culturally diverse populations.

Benefits

• 3 weeks paid vacation + 12 sick days
• 13 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Tuition Reimbursement
• Student Loan Forgiveness*
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Pay

Salary range: $3,092.27 - $4,568.68 bi‑weekly ($80,399.02 - $118,785.68 annually). New hires with no prior Regional Center work experience will start at the very beginning of the salary scale.