Quality Assurance Specialist
Join the team at Prescott’s, Inc. — where quality meets care. Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. This position is located onsite at our Monument, CO or Kansas City, MO, or Costa Mesa, CA locations. May have the potential to work 1-2 days per week remote.
About the role
Join our team as a Quality Assurance Specialist and play a critical role in ensuring the quality, safety, and reliability of medical equipment that makes a difference in patient care. In this role, you'll help maintain and strengthen our Quality Management System by ensuring products, processes, and documentation comply with ISO 13485, FDA Quality Management System Regulation (QMSR), and other regulatory requirements. You'll lead quality initiatives, manage nonconformance and corrective action processes, monitor calibration and quality metrics, and identify opportunities to improve efficiency, reduce defects, and enhance customer satisfaction.
Responsibilities
- Inspection & Testing: Conduct calibration monitoring on calibrated equipment.
- Quality Systems & Compliance:
- Maintain and support the company's quality management system (QMS) in accordance with ISO 13485, FDA QSR (21 CFR Part 820), and other applicable regulatory requirements.
- Create, revise, and maintain quality documentation, including work instructions, inspection checklists, SOPs, and inspection records.
- Support internal and external audits by preparing documentation and evidence of compliance.
- Assist with supplier and vendor quality evaluations as needed.
- Non-Conformance & Corrective Action:
- Initiate and track non-conformance reports (NCRs) and coordinate root cause analysis with relevant departments.
- Support the corrective and preventive action (CAPA) process, tracking action items through to closure.
- Escalate recurring or high-risk quality issues to the Quality Manager and relevant department leads.
- Reporting & Continuous Improvement:
- Track and report quality metrics, including defect rates, inspection results, and CAPA status, to management.
- Recommend process improvements to reduce defects, rework, and returns.
- Participate in cross-functional meetings with Operations, Technical Support, and Sales to communicate quality trends and risks.
- Perform other duties as assigned based on business needs.
Requirements
Required Qualifications:
- High school diploma or GED required; Associate's or Bachelor's degree in a related field preferred.
- 2–3+ years of experience in quality assurance, quality control, or inspection, ideally within medical devices, electronics, or a regulated manufacturing environment.
- Working knowledge of quality management systems (QMS) and inspection documentation practices.
- Ability to read and interpret technical specifications, schematics, and work instructions.
- Strong attention to detail and accurate record-keeping skills.
- Effective written and verbal communication skills for documenting findings and collaborating across teams.
- Must be able to travel 10%-15% (at least once per quarter).
Preferred Qualifications:
- Experience with ISO 13485 or FDA 21 CFR Part 820 quality systems.
- ASQ certification (CQA, CQT, or CQI) or equivalent.
- Experience with medical device refurbishment, biomedical equipment, or healthcare technology.
- Familiarity with CAPA and non-conformance.
- Experience with EQMS (Electronic Quality Management System).
Benefits
At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:
- Salary for this position will be between $65,000 to $70,000 annually
- Paid time off
- Healthcare insurance (medical, dental, and vision coverage)
- Accident insurance, critical illness, and hospital indemnity insurance
- Short term (employee paid) and long-term disability (employer paid)
- 401K plan with company matching
- Continuous learning and development - offering opportunities for training, workshops, and certifications
- Fun and inclusive work environment that celebrates diversity and fosters growth