Quality Assurance Specialist

About the role

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.

The Quality Assurance Specialist is responsible for auditing engineering specifications and engineering packages to ensure accuracy, completeness, and adherence to customer standards and requirements. Maintains Cost of Quality tracking for quotation, engineering, execution and material. Supports Method of Procedure and End of Job reviews, quality and compliance reporting, including TL 9000 metric support, and internal surveillance audits. This role will report to the Services Quality Leader and will be 100% remote.

Responsibilities

• Audit engineering specifications for accuracy, completeness, and adherence to customer standards; document findings and drive timely correction/closure.
• Audit engineering packages (drawings, BOMs, build documentation, ECNs/changes, deviations, and supporting records) to verify compliance with customer requirements and internal procedures.
• Audit Methods of Procedure and End of Job packages to ensure safe installation practices, compliance with customer and regulatory requirements, and quality of work performed.
• Ensure version control and configuration alignment between customer requirements, released engineering documentation, and service deliverables.
• Tracking of cost of poor-quality (CoPQ) metrics and communicating to quotations, engineering and execution team supporting in corrective action implementation to drive reduction in cost of quality and customer satisfaction.
• Identify gaps, errors, and nonconformities; initiate corrective actions and partner with Engineering, Quality, Program Management, and Operations to implement fixes and prevent recurrence.
• Support TL 9000 metric collection, validation, and reporting for applicable service categories; provide inputs and summaries to stakeholders as required.
• Support internal surveillance audits by preparing audit checklists, gathering objective evidence, conducting process interviews, recording results, and tracking corrective actions to closure.
• Prepare audit summaries, trend analyses, and dashboards; communicate recurring issues and recommend process improvements.
• Maintain audit records, trackers, and evidence in accordance with document retention, confidentiality, and customer-specific requirements.

Requirements

• Completion of high school diploma or GED
• 5 years of experience in telecom industry requirements including but not limited to DC power installation/engineering, toll/fiber installation, project management, etc.
• Experience auditing engineering documentation (specifications, drawings, BOMs, and/or engineering change documentation) for accuracy and compliance.
• Working knowledge of quality management systems and audit practices (e.g., TL9000/ISO 9001 concepts, internal auditing, corrective action).
• Ability to interpret customer requirements, standards, and contractual engineering deliverables.