Quality Assurance Specialist

About the role

The Technical Services Documentation Specialist provides Corporate Quality support for IP/certification activities, partner formula management, and related documentation processes across the Field Technical Services organization. This role manages partner formulation documentation from receipt through issuance to manufacturing, maintains accurate information in internal and external systems, supports certification databases and audits, and ensures certification claims and records remain current and accurate. The specialist serves as a key documentation and coordination resource for corporate quality, working closely with R&D, Commercial/NAE, Supply Chain, MDM, Regulatory/Compliance, Product Category teams, and internal/external manufacturing partners to support new product setup, supply chain projects, and cross-functional business needs. Some travel may be required (10–20%), and the position may be remote, with preference for candidates based at a KDP location.

Responsibilities

• Drive documentation, compliance, and stakeholder alignment for IP certifications, including Kosher, Organic, Rainforest Alliance (RFA), and partner certification programs.
• Provide technical support to manufacturing sites experiencing IP-related issues, expediting communication with certification bodies to enable timely resolution and minimize disruptions to manufacturing operations.
• Maintain and update internal records, external certification databases, and audit documentation to support certification integrity, regulatory compliance, and site audit readiness.
• Partner with product category teams and cross-functional stakeholders to communicate certification standards and support business needs.
• Support new product and supply chain initiatives by ensuring certification requirements are met, certification claims are accurately maintained in internal systems, and all certification and documentation deliverables are completed on time.
• Manage partner formulation documentation and data throughout the lifecycle, from receipt and maintenance in quality systems through issuance to cold manufacturing operations, while maintaining formula trackers to support execution, inventory, and document control.
• Represent Quality and Identify Preservations in key partner formula discussions with R&D, NAE/Commercial, MDM, Regulatory/Compliance, and other stakeholders.
• Perform other duties as requested by management.

Requirements

• Bachelor’s Degree preferred in Food Science, Chemistry, Biology, or related technical fields.
• 5+ years of experience with a CPG company.
• Working knowledge of SAP; proficiency with MS Office; experience with Infor Optiva is a bonus.
• Highly organized with strong attention to detail and consistent ability to validate the accuracy of their own work.
• Self-disciplined and highly motivated, with a passion for excellence.
• Ability to identify, define, and analyze problems to find causes and identify possible solutions.
• Ability to collect required information, identify trends and patterns, and communicate as needed.
• Work effectively in a team environment and contribute to team objectives.
• Ability to prioritize in a dynamic environment, with demonstrated planning and organization skills.
• Excellent verbal and written communication skills.
• Ability to multitask and maintain composure in stressful situations.

Benefits

• Medical, Dental, and Vision coverage (subject to election and eligibility).
• Disability benefits.
• Paid Time Off (including paid parental leave, vacation, and sick time).
• 401k with company match.
• Tuition Reimbursement.
• Mileage Reimbursement.
• Annual bonus based on performance and eligibility.

Pay

Salary range varies based on experience, skills, and other factors.

About the company

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed, and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice, and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato®, and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR, and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities, and the planet.