Quality Assurance Specialist

Responsibilities

• Review and report on inbound/outbound calls for the Sales Department.
• Stay up to date with Sales processes and procedures, Medicare information, CMS compliance, and Ritter and Integrity tools/services.
• Consult with Learning Development and Resource Development teams periodically to discuss areas that require improvement and track ongoing issues toward improvement.
• Ensure accuracy of QA data before it is added to shared reporting.
• Provide QA data reporting on individuals as requested.
• Review/audit other sales resources as needed.
• Perform miscellaneous tasks as assigned by Supervisor.

Qualifications

• Education/Certification: High School Diploma or equivalent. Bachelor’s degree in education, Marketing, or Sales preferred but not required. Active Life/Health Insurance License preferred but not required.
• Required Knowledge: Thorough understanding of insurance, primarily Medicare, and insurance sales, or the interest and ability to learn. Knowledge of Sales, Marketing, Contracting, and New Business operations and procedures, or the interest and ability to learn.
• Experience: 1–2 years customer service experience. Experience in QA for call monitoring preferred but not required.
• Skills and Abilities: Competent with Microsoft Office Suite, especially Excel. Effective verbal and written communication. Good computer and typing skills. Ability to operate related computer applications and business equipment including email, copy machine, scanner, fax machine, and telephone.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Our purpose is to help people protect their life, health, and wealth so they can prepare for the good days ahead. We offer a family‑like, rewarding, and cutting‑edge environment where we put our people first. Headquartered in Dallas, Texas, Integrity supports hundreds of thousands of independent agents who serve millions of clients nationwide. For more information, visit Integrity.com.