Quality Assurance Specialist

Qualifications

• Minimum Education and Experience Requirements:
  • Experience: 0-3 years
  • Education: Bachelor’s Degree (BA/BS)
  • Field: Engineering, Quality or related field
  • Equivalent Experience/Education: 3+ years of experience in the automotive/manufacturing industry
• Communication Skills: Intermediate
• Foreign Language Required: N/A
• Foreign Language Skill Level: N/A
• Mathematical Skills: Intermediate
• Certified/Technical Skills: N/A
• Additional/Other Requirements: PC literate, including Microsoft Office products

Benefits

• Medical, Dental, Vision Insurance: BCBS of AL
• Less than $182.70/month for family coverage
• Less than $73.44/month for single coverage
• 100% company paid employee life insurance & short/long term disability
• 15 paid company holidays
• Tuition Reimbursement
• Team wear, safety shoes, prescription safety glasses provided
• Eligible for discretionary bonus annually
• Years of Service Awards, Employee Assistance Program, frequent employee appreciation events & more

Expectations

• Accomplish day to day tactical objectives in support of the company and the department goals.
• Demonstrates adherence to company policies and procedures in support of safety, quality, delivery, cost and morale (SQDCM) initiatives.
• Embrace and promotes company core values to establish and maintain a culture committed to ethical practices, legal compliance and a union-free environment.
• Takes initiative to participate in training and developing opportunities to prepare for current and future challenges.

Role(s)

The Quality Assurance Specialist is responsible for managing warranty and dealership claims, analyzing failure trends, and driving corrective actions to reduce customer returns and improve product reliability. This role uses PPM metrics to monitor quality performance and collaborates with internal teams and OEMs to ensure compliance with automotive standards and customer expectations.

• Supports the Quality Assurance Team through developing and implementing programs to improve quality, preventing downtime and reporting.
• Receive, inspect, and analyze returned parts from OEM customer.
• Analyze returned parts and failure modes to determine root causes.
• Collaborate with cross-functional teams to determine root causes and corrective actions.
• Use statistical tools to analyze trends and identify areas for improvement.
• Maintain accurate records of claim data and warranty trends.
• Provide daily reports to Management of Quality Assurance.
• Review and analyze data for KAGA field warranty claims to determine responsibility and meet with KAGA QA department on a regular basis to resolve issues.
• Analyze and review warranty and field claims activities and reports.
• Develop and implement program/activities to improve field warranty claim issues.
• Tack and report PPM metrics for KIA programs.
• Monitor claim cost trends and identify high-impact issues.
• Follow all safety rules and PPE requirements