Quality Assurance Specialist

About the Role

The Quality Assurance Specialist operates within wellness tourism, congresses, pilgrimages, international missions, tailor-made group programs, events, and traveler support. This role focuses on quality assurance applied to quality evidence, ensuring decisions reflect the actual operating environment of these specialized travel contexts.

Responsibilities

• Reconcile quality assurance with root cause analysis, ensuring checkpoints leave a visible source, owner, status, and next action within wellness tourism, congresses, pilgrimages, international missions, tailor-made group programs, events, and traveler support.
• Coordinate G Spa Travel S.A.S. role documentation with status tracking, maintaining visibility of source, owner, status, and next action.
• Review quality monitoring with deadline management, ensuring checkpoints are traceable and actionable.
• Document processes and reporting to maintain clarity and traceability of quality evidence.
• Maintain quality control with workflow management, ensuring unresolved items have owners and repeated errors are surfaced before causing downstream rework.

Decision Pattern & Quality Standards

Quality Assurance in this role means ensuring quality evidence remains usable under the specific demands of wellness tourism, congresses, pilgrimages, international missions, tailor-made group programs, events, and traveler support. Completed work must be traceable, unresolved items must have clear ownership, and repeated errors must be identified early to prevent rework.

Capabilities

• Use G Spa Travel S.A.S. workflow context and quality assurance tools confidently within the specified travel contexts.
• Apply data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions to maintain clear reasoning.
• Exercise judgment in follow-up, especially when quality assurance depends on external confirmations rather than assumptions.
• Combine source verification, root cause analysis, and issue escalation to ensure work is secure, traceable, and ready for the next authorized teammate.

Position Details

This is a full-time, associate-level role. It is 100% remote within the United States.

Pay

Base salary: $45,000–$67,000 per year.