Quality Assurance Specialist

About the role

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high‑growth, high‑demand industries. Our committed and well‑trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector‑focused centers, and community and partner sites.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand‑driven workforce solutions. When you join Equus, you can expect extensive learning opportunities, networking programs, and the chance to make a lasting impact on the lives of others.

All your information will be kept confidential according to EEO guidelines.

Responsibilities

• Conduct surveillance of workforce activities and use statistical sampling, audit, and observation techniques to evaluate compliance with policies, procedures, and contract requirements.
• Implement a continuous quality improvement process through ongoing review of operations and administrative systems.
• Evaluate internal reports and provide all required monitoring documents.
• Develop and implement continuous quality improvement processes.
• Review customer survey data regularly.
• Communicate effectively with management and staff, using good judgment and diplomacy.
• Document that case managers are performing timely and accurate case management activities in all required systems.
• Ensure performance reviews of caseload conform with State guidelines on all outlined indicators.
• Provide monitoring reports to the QA Manager.
• Perform other duties as assigned.

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast‑paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate; able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
• Bachelor’s Degree or two years of case management experience preferred.
• Directly related work experience in performance monitoring.

Pay

Starting wage: $23.11 per hour.
Maximum wage: $27.43 per hour.