Quality Assurance Specialist
Compliance
Afford assistance to the Foster Family Agency Administrator in tracking requirements and deliverables for all funding sources and regulatory agencies. Oversee program site visits by external regulatory agencies; audits and accreditations. Review and revise program policies and procedures in conjunction with the Agency’s Compliance Department; assist with enforcing policies and procedures. Conduct internal routine audits of the program and client files for contractual, licensing and regulatory compliance. Monitor confidentiality, HIPAA and Protected Health Information (PHI) for the program. Assist the program’s CARF accreditation process schedule, coordinate, and conduct Administrative Reviews in accordance with agency policies, licensing regulations, and program requirements; prepare review findings, track corrective actions, and monitor compliance with identified recommendations.
Continuous Quality Improvement
Maintain and collect information related to the program’s processes to identify workflow trends; analyze data and trends to make recommendations to improve program efficiency and productivity. Develop and implement methods to collect stakeholder (child/youth, foster parents, staff) feedback towards the program (i.e. satisfaction surveys); analyze data and trends to make recommendations to improve program effectiveness and accessibility. Collaborate with program staff to develop the Annual Quality Assurance plan by utilizing available data and trend analyses, which includes goals and implementing strategies. Assess and assist with adopting practice standards associated with trauma informed and culturally relevant services; report on indicators and outcomes.
Program Quality Assurance
Arrange and collaborate with appropriate managers to create and implement measurable action plans to address quality issues and compliance. Provide program managers with program status reports such as services activities, documentation, and other requirements. Implement and facilitate any approved program improvements; including assist in maintaining and updating written policies, procedures and practices. Implement the Annual Quality Assurance Plan. Develop and train program staff on related quality assurance concerns and updates. Coordinate and co-facilitate Continuous Quality Improvement meetings and various ad-hoc quality focused committees. Work with the Agency’s information systems and databases to ensure accuracy of data. Schedule, coordinate, and conduct Administrative Reviews in accordance with agency policies, licensing regulations, and program requirements; prepare review findings, track corrective actions, and monitor compliance with identified recommendations. Develop and deliver ongoing training on the AWARDS system to ensure accurate documentation and data entry.