Quality Assurance Specialist

About the role

Career Team is a leading workforce development organization focused on transforming lives through cutting-edge technology and compassionate services. This role is part of a hybrid schedule, requiring both on-site and remote work.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Monitor data entered into WIT and other participant information systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support staff in resolving file and data issues to ensure no disallowed costs on eligibility
• Prepare and present quality assurance reports and dashboards to project leadership
• Aid in preparing for and responding to program monitoring and audits
• Support the development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Training Coordinator to address recurring issues through targeted training
• Maintain up-to-date knowledge of standard operating procedures and contract updates
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and task with a “ZAG” mindset

Requirements

• Bachelor's degree or equivalent experience
• 2+ years of experience in quality assurance, monitoring, compliance, or case management
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements
• Strong computer skills in MS Excel and Google Sheets
• Excellent interpersonal and communication skills, both oral and written
• A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality
• A Valid Driver's License

Qualifications

• Bachelor's degree or equivalent experience
• 2+ years of experience in quality assurance, monitoring, compliance, or case management
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements
• Strong computer skills in MS Excel and Google Sheets
• Excellent interpersonal and communication skills, both oral and written
• A Valid Driver's License

Skills

• Experience conducting case file reviews or audits in a workforce development setting
• Strong computer skills in MS Excel and Google Sheets
• Bilingual or multilingual
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Benefits

Not specified

Pay

$48,000 - $52,000/yr

Schedule

Hybrid