Quality Assurance Specialist
Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.
About the role
Career Team is looking to hire a Quality Assurance Specialist responsible for conducting case file reviews, monitoring data integrity, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement across the Deep East Texas project. Work is performed under the supervision of the Quality Assurance Manager.
Responsibilities
- Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with federal WIOA/TANF, state, local, and corporate policies
- Monitor data entered into Work In Texas and other participant information systems for accuracy and timeliness
- Identify deficiencies and trends, document findings, and recommend corrective action
- Provide internal monitoring, second reviews, and oversight of program activities and requirements
- Support staff in resolving file and data issues to ensure no disallowed costs on eligibility
- Work with staff to ensure correct documents and case notes are entered into the system for all services provided to customers
- Prepare and present quality assurance reports and dashboards to project leadership
- Assist with preparation for and response to program monitoring and audits
- Support the development and continuous improvement of policies, procedures, and quality management practices
- Partner with the Quality Assurance Manager to address recurring issues through targeted staff training
- Support the invoicing and expenditure compliance relationship between the funder and the corporate fiscal team, including timely invoice corrections
- Process participant exits from the database to hard file in coordination with the leadership team
- Serve as a subject matter expert in program compliance and policy
- Maintain up-to-date knowledge of standard operating procedures and contract updates
- Maintain a high level of accuracy and confidentiality in handling participant information
- Approach each day and task with a "ZAG" mindset
- Other duties and projects as needed
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
Requirements
- Bachelor's degree, or an equivalent combination of education and experience
- 2+ years of experience in quality assurance, monitoring, compliance, or case management
- Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements
- Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
- Computer literate with strong MS Excel skills and the ability to learn specialized databases and software systems
- Ability to work across all levels of management and staff in a dynamic team environment
- Excellent interpersonal and communication skills (oral and written)
- Exceptional time management skills to meet deadlines and complete a high volume of work with speed and accuracy
- A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
- A Valid Driver's License
Skills
- Experience conducting case file reviews or audits in a workforce development setting
- Master's or MBA degree
- Strong computer skills in MS Excel and Google Sheets
- Bilingual or multilingual
Pay
$38,000 - $40,000 /yr
About Career Team
Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.