Quality Assurance Specialist

Responsibilities

• Audit records, transactions, conversations, and system information for accuracy and compliance with Canyon Ranch standards.
• Research missing, duplicate, or incorrect information and make necessary corrections in the appropriate systems.
• Track recurring errors, prepare quality reports, and share findings with leadership to support coaching, training, and process improvements.
• Maintain accurate guest-related information, including reservations, itineraries, profiles, contacts, leads, and confirmations within PMS and CRM systems.

Qualifications

• High School Diploma or equivalent required.
• Three to five years of experience in the same or a related field is required.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-up skills with ability to identify and resolve problems.
• Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
• Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and holiday shifts.

Pay

Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off.

Schedule

Full time, non-exempt.