Quality Assurance Specialist

About the role

BiyaheKo PH is adding a Quality Assurance Specialist to support its travel distribution, online booking, reservations, traveler support, supplier coordination, and agent-facing travel technology. In this position, you will check work against documented quality standards, identify defects, and support corrective action. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Review assigned work, records, or outputs connected to travel distribution, online booking, reservations, traveler support, supplier coordination, and agent-facing travel technology for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across travel booking and agent support.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the BiyaheKo PH team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting travel booking and agent support.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Pay

Base salary: $67,000 - $75,000 per year

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate