Quality Assurance Specialist

About the role

Responsible for performing quality assurance reviews, documenting errors related to new account onboarding, completing supersedes/changes related to customer accounts and documenting communications to business partners for remediation as required. Perform all CIP/CDD/EDD processes related to BSA/AML/OFAC as well as the communication and resolution of findings and issues. Complete and update data and production to appropriate application for management review. Anticipate and implement changes to the process because of changes in the Bank’s business environment, product on-boarding and regulatory changes. Analyze patterns and trends and communicate with management to ensure that risks are adequately identified and addressed.

Responsibilities

• Serve as a liaison and subject matter expert for on-boarding initiatives within the various Banking groups.
• Conduct quality assurance (QA) reviews of work products derived from new accounts and ensure key performance indicators (KPIs) are tracked and utilized to effectively manage the environment.
• Guide on-boarding process through complex matters and escalate high profile matters accordingly to Banking leadership.
• Manage complex Banking customers and/or clients as needed to collect proper CIP/CDD and expected activity documentation on both new and legacy accounts in order to comply with BSA/AML regulatory requirements.
• Complete audit Reviews for different processes throughout Operations, and this can include Treasury Management operations or Venture Banking operations.
• Provide training and technical support for partners and team members as it relates to customer on-boarding and execution of work processes and procedures.
• Follow BSA/AML guidelines and participate in AML risk assessments of new/changed products and services being introduced to the Bank.
• Ensure accurate CIP/CDD information is recorded regarding source of funds and expected account activity.
• Facilitate remediation of open issues.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Requirements

• 2 years of experience in a QA/QC operations function or equivalent work experience is required.
• Experience in complying with Know Your Customer/Customer Identification Programs, Customer Due Diligence and Enhanced Due Diligence programs is preferred.
• Experience in banking, financial services or related industry is highly preferred.
• Demonstrates knowledge of how an operational environment runs on a day-to-day basis and achieves optimal efficiencies through coordinated and streamlined processes.
• Knowledgeable in all branch functions associated with KYC/CIP documentation requirements.
• Proficient in determining high risk clientele and necessary documentation requirements associated with various industries and business lines.
• Strong internal/external customer service and relationship development skills.
• Experience in Microsoft Office applications (Excel, PowerPoint, Word, etc.).
• Effective organizational and time management skills.
• Able to make a conclusive recommendation based on independent analysis.
• Able to multitask in a fast-paced environment and work well in a team-oriented environment.
• Able to deal with complex problems involving multiple facets and variables in non-standardized situations.

Qualifications

• High School diploma or equivalent required.

Skills

• Quality Assurance
• Customer On-Boarding
• Compliance
• Financial Services
• Microsoft Office Applications

Benefits

• 401(k) Plan with Company Match
• Comprehensive Insurance Options
• Paid Parental Leave
• Caregiving Solutions
• Paid Vacation Days
• Holidays
• Volunteer Time Off
• Tuition Reimbursement
• Mentorship Program
• Leverage Resources
• LinkedIn Learning Access

Pay

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Schedule

N/A