Quality Assurance Specialist

About the role

Armtec Defense Technologies is an operating unit of the TransDigm Group (NYSE:TDG), manufacturing combustible ordnance and countermeasures. The Quality Assurance Specialist is based in Lillington, NC (full‑time) and reports to the Quality Manager, working with Quality, Materials, Operations and other departments as required.

Primary individual responsible for preparation, accuracy, and improvement of packets for production lots, inspection plans, and other program quality documents. Coordinates preparation for required program SDRLs/CDRLs, tracking of timely submission and approvals. Coordinates inspections with DCMA QAR and provides needed information for product acceptance, including verification that all final inspections have been completed successfully. Develops comprehensive documentation meeting Armtec’s standards, gains deep understanding of products and services, and translates complex information into simple, polished, engaging content. Writes user‑friendly content for the target audience, turning insights into language for success. Develops and maintains updated versions of program materials technical data packets in configuration management. Evaluates content and develops innovative methods for improvement.

Responsibilities

• Create and maintain technical documents including SOPs, manuals, instruction guides, FAQs, online help systems, software documentation, and other materials that explain products, services, or processes.
• Primary point of contact for development of Inspection Plans, AIEs/MSEs, and other related program documents.
• Responsible for preparation of Final Shipment packets/LATS and Final Ammo Data Card approvals, including WARP and WAWF.
• Participated in creation and execution of quality tools to facilitate root cause investigation (Statistical Process Control, 8Ds, lean tools).
• Collaborate with subject matter experts (SMEs) and production teams; work closely with engineers, developers, product managers, designers, and other stakeholders to gather information, ensure accuracy, and gain deep understanding.
• Organize and structure content; determine clearest, most logical way to present information for maximum reader comprehension.
• Incorporate visuals (diagrams, screenshots, illustrations) to enhance understanding and break down complex concepts.
• Ensure consistency in terminology, style, and formatting across platforms and media.
• Gather feedback from users to identify areas for improvement and update documentation accordingly.
• Write specific types of documentation such as policy and procedure documentation, technical specifications, training materials, and more.
• Research, create, and maintain templates and structures for organizing and storing documents.
• Serve on specific teams such as usability studies, quality design teams, or user experience teams.
• Review and/or copyedit content developed by other team members.
• Serve as a bridge between technical experts and the target audience, ensuring effective communication of complex information.
• Perform calibration of equipment/gages.
• Assist with receiving, in‑process, glass room, and final inspection activities as needed.

Qualifications

• Self‑motivated with excellent research and writing skills; able to interact and communicate effectively with all personnel.
• Ability to read, analyze, and interpret common documents, procedures, and instructions with attention to detail.
• Must have legible and accurate handwriting.
• Ability to work independently or as a team player.
• Strong organization skills, strong writing skills, and ability to multi‑task.
• Must be able to comprehend written and oral directions.
• Must be able to follow standard procedures.
• Must adhere to Armtec competencies: customer focus, ethics & values, problem solving, integrity & trust, functional/technical skills, listening, action‑oriented, composure, and values diversity.

Requirements

Associate degree with 4 years’ experience or equivalent education and experience; preference is a 4‑year engineering degree or ability to be certified as a Quality Engineer through ASQ for future development.

MS Office Skills (Excel & Word) required. Other software knowledge in statistical tools or programming is a plus.

Experience working with systems in a manufacturing environment preferred.

This is an ATF covered position; must be authorized to work in the U.S. and eligible for any required U.S. Government export control authorization.