Quality Assurance Senior Engineer- Cook (Information Systems Analyst II Option A)

About the role

This position serves as the Quality Assurance Senior Engineer for Cook County within the Department of Innovation & Technology (DoIT). You will lead a team of engineers and analysts in developing and enforcing QA policies aligned with ITIL and industry best practices, ensuring high quality software delivery throughout the SDLC. You will collaborate closely with development teams, providing mentorship in QA methodologies, data-driven analysis, and modern test frameworks that elevate product quality and operational performance. By leveraging advanced analytics, you will identify root causes, drive continuous improvement, and deliver meaningful insights to leadership.

Essential Functions

• Design, implement, and enforce Department standards and policies to maintain alignment with State of Illinois quality assurance requirements and ITIL frameworks, reflecting industry best practices.
• Provide coordination and conduct quality assurance services for systems supported by the division, including designing, delivering, and executing manual and automated tests, test cases, and test suites that maintain functional accuracy, system stability, and long-term maintainability.
• Mentor and provide training and guidance on quality assurance standards to various units within the Department on QA best practices, including testing design, defect management, testing tools, quality standards, test documents, and analytics.
• Serve as a designated lead worker.
• Stay current with new developments in the information technology field through continuing education via online training, meetings, seminars, and conferences.

Minimum Qualifications

• Knowledge, skill, and mental development equivalent to four years of college with coursework in computer science or directly related fields.
• Three years of professional experience in Application Services, management information systems environment, computer application development, or a related Information Technology field.
• Three years of professional experience designing, implementing, and maintaining software quality assurance processes, including creating and executing test cases and test suites, overseeing the defect lifecycle, validating software releases, monitoring production release processes, and developing quality assurance documentation such as reports, operational manuals, or user guides.
• Three years of professional experience with data processing operations and relational databases and test frameworks and reporting tools, including delivering quality metrics and generating and analyzing data to evaluate performance against established standards.
• Three years of professional experience working with Salesforce, ServiceNow, or other similar Software as a Service (SaaS) platforms through activities including designing and executing test strategies, leveraging automation frameworks, optimizing test coverage, and coordinating quality assurance services for multiple enterprise systems.
• Three years of professional experience applying System Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) principles, including enforcing department standards and policies, monitoring adherence to quality assurance frameworks, supporting audit activities, and aligning processes with established governance requirements.

Preferred Qualifications

• Three years of professional experience designing, implementing, and maintaining software quality assurance processes, including creating and executing test cases and test suites, overseeing the defect lifecycle, validating software releases, monitoring production release processes, and developing quality assurance documentation such as reports, operational manuals, or user guides.
• Three years of professional experience with data processing operations and relational databases and test frameworks and reporting tools, including delivering quality metrics and generating and analyzing data to evaluate performance against established standards.
• Three years of professional experience working with Salesforce, ServiceNow, or other similar Software as a Service (SaaS) platforms through activities including designing and executing test strategies, leveraging automation frameworks, optimizing test coverage, and coordinating quality assurance services for multiple enterprise systems.
• Three years of professional experience applying SDLC and ITIL principles, including enforcing department standards and policies, monitoring adherence to quality assurance frameworks, supporting audit activities, and aligning processes with established governance requirements.
• Three years of professional experience serving as lead worker to professional IT staff, including assigning and reviewing work, mentoring and training team members, monitoring staff engagement and adherence to quality assurance standards, and providing performance input to supervisors.
• Three years of professional experience utilizing test analytics and metrics, including delivering quality metrics to leadership, monitoring quality management systems, applying advanced data analytics to identify trends and root causes, and recommending quality improvement strategies.
• Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Ability to lead and coordinate cross-functional teams, aligning individual contributions toward shared goals to consistently deliver high-impact results.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.

Conditions of Employment

• Ability to verify identity.
• Employment authorization to accept permanent full-time position with the State of Illinois.
• Ability to pass a position-specific, agency-required background check and self-disclosure of criminal history.
• Ability to travel in the performance of duties.
• Ability to work outside of normal hours to meet deadlines and serve in an on-call capacity.
• Ability to use agency-supplied equipment such as laptop, personal computer, work cell phone, etc.
• Ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry-related topics relevant to job duties.
• Ability to lift and carry objects or equipment weighing up to 10 pounds (sedentary work as defined by the U.S. Department of Labor).

Benefits

• Competitive group insurance benefits including health, life, dental, and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10–25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually, which carry over year to year.
• 3 paid personal business days per year.
• 13–14 paid holidays per year, dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs: Medical Care Assistance Plan (MCAP) & Dependent Care Assistance Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.