Quality Assurance (QA) & Scheduler Associate

Description

Earn up to $700/week

Job Type: Part-Time

Location: Detroit, MI

About the Role

We're looking for a highly organized, detail-oriented professional who enjoys solving problems, communicating with people, and ensuring work is completed accurately.

Responsibilities

• Make a high volume of outbound quality assurance calls to verify completed work.
• Confirm information submitted by field staff and identify any discrepancies.
• Review and audit completed work for accuracy, completeness, and compliance.
• Document findings and communicate quality concerns to management.
• Upload, organize, and maintain spreadsheets and electronic records.
• Enter data accurately into databases and tracking systems.
• Aid with scheduling staff, appointments, and daily assignments.
• Provide administrative support as needed.
• Help identify trends

Requirements

• Excellent verbal communication and professional phone presence.
• Comfortable making a large number of outbound phone calls daily.
• Strong attention to detail with the ability to detect errors and inconsistencies.
• Proficiency with Microsoft Office (especially Excel) and Google Workspace.
• Strong computer and data entry skills.
• Excellent organizational and time management skills.
• Able to work independently and manage multiple priorities.
• Positive attitude and willingness to take initiative.

Qualifications

• Valid driver's license.
• Ability to travel for up to 2–3 months when business needs require.
• Reliable transportation.
• Able to work in a fast-paced environment while maintaining accuracy.
• Able to maintain confidentiality and professionalism.
• Must have laptop.

Preferred Experience

• Experience in one or more of the following is a plus:
• Quality Assurance
• Administrative Support
• Scheduling
• Customer Service
• Call Center Operations
• Data Entry
• Field Operations