Quality Assurance (QA) Manager

Responsibilities

• Develops, implements, and maintains QA strategies, policies, and procedures to ensure the delivery of high-quality IT solutions
• Creates and executes comprehensive roadmaps that clearly define pathways to quality solutions
• Oversees the planning, design, and execution of test plans, test cases, and test scripts for software applications and IT systems
• Collaborates with business analysts, developers, project managers, and other stakeholders to define quality requirements and ensure alignment with business objectives
• Evaluates and implements new testing tools, technologies, and automation frameworks to enhance QA efficiency and effectiveness
• Drives root cause analysis and corrective actions for defects and quality issues
• Coordinates user acceptance testing (UAT) and support production releases to ensure successful deployments
• Communicates QA status, risks, and issues to senior leadership and project stakeholders
• Collaborate closely with leadership, engineering, design, QA, and customer success to ensure alignment and successful product execution

Requirements

• 5+ years of Quality Assurance management experience, with at least 3 of those years in a role at an established software technology company
• Strong technical fluency; able to engage deeply with engineering on computer science concepts, systems, APIs, and architecture
• Excellent communication and stakeholder management skills
• Strong experience with writing test plans and executing automated testing to include functional, smoke, regression, load, negative and mobile strategies, required
• Able to manage teams and projects within a software solutions environment
• Adaptable to fast-paced changing industry practices