Quality Assurance (QA) Analyst

We need to output only HTML fragment, using

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Preserve all substantive info. Include sections only when posting has real specific content. We have job posting: Quality Assurance (QA) Analyst. Content includes: - About Promise Resource Network (mission description) - About The Position (description) - Location: Charlotte, NC - Job Type: Part-time (but earlier says Full-time role? There's contradictory: earlier says Full-time role. Pay is $70k-75k. Then later says Job Type: Part-time. We need to preserve both? Probably we should include both as they appear. But we need to decide sections: About the role (maybe combine About Promise Resource Network and About The Position). Responsibilities (list). Qualifications And Experience (list). Skills (maybe part of qualifications). Benefits (list). Pay (salary). Schedule? Not given explicitly; we have Job Type: Part-time (maybe schedule). Could treat as Schedule section? But rule: include Schedule only if posting actually states them. It states Job Type: Part-time, which could be schedule. We could put Schedule section with Part-time. However they said prefer few substantive sections over many thin ones. Could combine Job Type into About the role or maybe not create Schedule if not explicit hours. But they said include Schedule section only when posting actually states them. It states Job Type: Part-time, which is a type, not schedule. Might be better to not create Schedule section. Pay section: yes salary given. Benefits section: yes list. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. So no

  Quality Assurance (QA) Analyst

  . Use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include: - About the role: could include mission description and position description. That's substantive. - Responsibilities: we have a big list under Responsibilities (multiple bullet-like sentences). We'll turn into
  • . - Qualifications And Experience: includes Minimum Qualifications (Education, Experience) and Preferred Experience, Technical Requirements, Preferred Certifications. Could split into Qualifications and Skills? But we have both Qualifications and Skills headings allowed. We could put Qualifications (education, experience) and Skills (technical requirements, preferred experience, certifications). However we must not invent sections without content. We have content for both. - Benefits: list. - Pay: salary. - Possibly Schedule: not explicit besides Part-time. Could treat Job Type as Schedule? Might be okay to include Schedule with Part-time. But they said prefer few substantive sections over many thin ones. If we add Schedule with just "Part-time", that's thin. Might be better to omit Schedule. - Requirements heading: maybe we could use Requirements for something like "Location: Charlotte, NC" and "Job Type: Part-time". But we already have About the role maybe includes location. Could create Requirements section for location and job type. However they said use Requirements heading for any list of duties/requirements/benefits? Actually they said Use
    • for any list of duties/requirements/benefits. So Requirements could be a list of requirements (like location, job type). But we already have Qualifications for education/experience. Could combine location and job type into About the role? Might be okay. We need to preserve ALL substantive information. So we must include location, job type, salary, benefits, responsibilities, qualifications, etc. Let's structure:

      About the role

      Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery. The Quality Assurance (QA) Analyst serves as a primary leader supporting organizational quality assurance, quality improvement, compliance monitoring, and data-informed decision making. This position is responsible for collecting, validating, analyzing, and reporting data from multiple systems to identify trends, measure performance, ensure data integrity, and support operational excellence across the organization. The QA Analyst develops reports, dashboards, performance metrics, and quality monitoring tools that enable leadership to make informed decisions, monitor outcomes, and identify opportunities for improvement. In partnership with stakeholders across the organization, the QA Analyst supports the development, implementation, and maintenance of quality assurance and quality improvement processes that align with PRN’s mission, recovery values, and commitment to excellence in service delivery. The QA Analyst assists in ensuring timely, accurate, and meaningful reporting for agency leadership, funders, and other key stakeholders. Through data analysis, performance measurement, and quality monitoring activities, this position helps promote effective systems, continuous improvement, and high-quality services that support individuals in achieving success in their recovery journey. The role contributes to organizational Quality Improvement efforts and Quality Management initiatives by providing actionable insights that strengthen program performance and service outcomes. Location: Charlotte, NC. Job Type: Part-time.

      That covers mission, position description, location, job type. Then Responsibilities:

      Responsibilities

      • Data Analysis & Reporting: Collect, analyze, validate, and interpret data from multiple organizational systems to support quality assurance, quality improvement, program evaluation, and organizational decision-making.
      • Develop and maintain reports, dashboards, scorecards, outcome measures, and performance monitoring tools.
      • Monitor key performance indicators (KPIs), quality measures, contract deliverables, and organizational outcomes.
      • Identify trends, patterns, service gaps, risk areas, strengths, and opportunities for improvement through data analysis.
      • Translate complex data into meaningful insights and actionable recommendations for leadership.
      • Prepare and submit timely and accurate reports to leadership, funders, grantors, agency partners, and other stakeholders as required.
      • Support the development of outcome measurement tools and reporting processes that demonstrate program effectiveness, recovery outcomes, and service impact.
      • Quality Assurance, Compliance & Continuous Improvement: Assist in the development, implementation, monitoring, and maintenance of quality assurance and quality improvement processes that align with PRN’s mission, recovery values, contractual requirements, and organizational goals.
      • Conduct data validation reviews, record audits, compliance reviews, and quality assurance monitoring activities to ensure accuracy, completeness, and consistency.
      • Analyze and report findings from audits, reviews, incident reports, and compliance monitoring activities, identifying trends and recommending corrective actions when appropriate.
      • Support organizational Continuous Quality Improvement (CQI) activities through performance measurement, outcome tracking, and process evaluation.
      • Assist with the development and maintenance of quality standards, reporting procedures, monitoring tools, and data governance practices.
      • Support agency preparedness for internal audits, external reviews, funder monitoring activities, and accreditation requirements.
      • Monitor incident reporting trends and assist programs in identifying opportunities to reduce risk and improve service delivery.
      • Data, Records & Systems Management: Support the management and optimization of organizational data and reporting systems to ensure data integrity, security, accessibility, and effective reporting.
      • Assist with the development and implementation of data collection standards, validation procedures, and reporting protocols.
      • Maintain reporting documentation, data definitions, quality standards, and data management procedures.
      • Support internal record review processes to ensure documentation is accurate, complete, timely, and compliant with agency, funding, and regulatory requirements.
      • Collaborate with program leadership to improve data collection, record management, reporting processes, and overall system effectiveness.
      • Assist in the development, maintenance, and revision of forms, tracking tools, and documentation requirements necessary to support program operations and funding requirements.
      • Organizational Collaboration & Support: Establish and maintain positive working relationships across departments to promote collaboration, accountability, and continuous quality improvement.
      • Partner with leadership and operational teams to identify reporting needs, assess performance, and support strategic initiatives.
      • Provide analytical and project support for agency-wide initiatives related to quality improvement, reporting, compliance, and operational effectiveness.
      • Present findings, recommendations, and performance data to leadership and key stakeholders.
      • Promote a culture of data-informed decision-making and continuous improvement throughout the organization.
      • Support efforts to ensure services are delivered in a manner that is respectful, recovery-oriented, person-centered, and consistent with PRN’s mission and values.
      Qualifications: We could have

      Qualifications

      with education and experience.

      Qualifications

      • Education: Bachelor’s degree required. Preferred fields of study: Data Analytics, Business Analytics, Information Systems, Computer Science, Healthcare Administration, Business Administration, Related analytical discipline.
      • Experience: Three to five (3-5) years of experience in: Data analytics, Business intelligence reporting, Quality assurance reporting, Performance measurement, Healthcare analytics or related field.
      Skills:

      Skills

      • Strong analytical, critical thinking, and problem-solving skills.
      • Advanced data validation and quality control experience.
      • Exceptional attention to detail and organizational skills.
      • Ability to interpret, analyze, and communicate complex information to diverse audiences.
      • Strong working knowledge of: Data visualization principles, Data modeling concepts, Report automation, Validation testing, Exception and discrepancy analysis, Performance measurement methodologies.
      • Excellent written and verbal communication skills.
      • Ability to manage multiple projects and priorities simultaneously.
      • High degree of professionalism and confidentiality.
      • Advanced Microsoft Excel skills required, including: Pivot Tables, Power Query, Advanced formulas, Data analysis functions.
      • Strong proficiency with: Microsoft Office Suite, SharePoint, Word, PowerPoint.
      • Preferred Experience: Business Intelligence and visualization platforms, including: Microsoft Power BI, Qlik, Tableau, SQL Server Reporting Services (SSRS), Oracle Analytics Cloud; Experience working with: Electronic Health Records (EHR), Electronic Medical Records (EMR), Case management systems, CRM platforms, Reporting databases.
      • Preferred Certifications: Microsoft Power BI Data Analyst Associate (PL-300), Tableau Certified Data Analyst, Certified Business Analysis Professional (CBAP), Other relevant analytics, business intelligence, or reporting certifications.
      Benefits:

      Benefits

      • Health insurance
      • Dental insurance
      • Vision insurance
      • Sick time
      • PTO
      • 401K
      • EAP
      • Life insurance (optional)
      • Short-term/long-term disability
      Pay:

      Pay

      Salary: $70,000 – $75,000 per year based on experience.

      We should not include Schedule. Check for any duplicated lines: we have not included boilerplate like EEO etc. We omitted that. We must ensure we didn't miss any substantive info: The mission description at start: "Help us live our mission. Promise Resource Network is a nonprofit organization whose mission is to transform the approach to recovery from mental illness, substance use, and trauma, by focusing on wellness, not illness. Your donation will help us live our mission every day through individualized recovery support, education programs and advocacy, allowing us to change lives and change the way society approaches recovery. Give Time Give Money Give Supplies WE HEAR YOU 24/7 Confidential peer support serving North Carolina. Call or Text us at 1-855-PEERS NC (1-855-733-7762) or Chat with a live Peer Supporter Invest Get Support Employee