Quality Assurance Manager (Unit Based Services)

Core Responsibilities

• Lead quality assurance and continuous improvement initiatives within Unit Based Services in accordance with Mains’l Mission, Vision, and Values.
• Coach and mentor teams to build a culture of quality, accountability, and excellence.
• Develop and maintain policies, procedures, and quality management systems.
• Monitor compliance with relevant legislation, standards, and accreditation requirements.
• Conduct audits, investigations, and quality reviews to identify improvement opportunities.
• Analyze data and trends to drive evidence-based decision-making.
• Facilitate or lead service projects or work groups as needed.

Requirements

• A commitment to person-centered practice and improving outcomes for people with disabilities.
• Understanding of 245D Licensing Requirements.
• Minimum of 3 years as a manager or supervisor in a program providing Direct Support Services to people who have disabilities or are 65 and older.
• You must meet ONE of the following qualifications for 245D Designated Coordinator Status:
• A bachelor’s degree in a field related to human services, education, or health, plus one year of full-time experience providing direct care services to persons with disabilities or individuals age 65 and older, or equivalent experience working with vulnerable adults or children.
• An associate degree in a field related to human services, education, or health, plus two years of full-time experience providing direct care services to persons with disabilities or individuals age 65 and older, or equivalent experience working with vulnerable adults or children.
• A diploma in a field related to human services, education, or health from an accredited institution, plus three years of full-time experience providing direct care services to persons with disabilities or individuals age 65 and older, or equivalent experience working with vulnerable adults or children.
• A minimum of 50 hours of education and training related to human services and disabilities, plus four years of full-time experience providing direct care services to persons with disabilities or individuals age 65 and older, under the supervision of a staff person who meets the qualifications listed in (1) to (3).

Qualifications

• Exceptional leadership and interpersonal skills.
• Strong analytical and decision-making abilities.
• Ability to effectively communicate both verbally and in writing.

Benefits

• Paid (on-the-job) training.
• Education Assistance – up to $2,000 per year.
• 401(k) and matching.
• Sick time.
• Paid Time Off.
• Health Insurance – including dental and vision.
• Life Insurance.
• Health Savings Account.
• Opportunities for growth and advancement.