Quality Assurance Manager, Systems Dev - Noke

Responsibilities

• Leading and managing the QA team in the development, implementation, and execution of quality assurance processes and strategies.
• Developing and enforcing quality standards and procedures, ensuring all team members follow them.
• Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement.
• Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle.
• Overseeing the planning and execution of audits, inspections, and tests to evaluate product quality.
• Developing and maintaining quality documentation, including test plans, reports, and defect tracking records.
• Establishing and maintaining a strong communication channel with other departments to ensure quality expectations are met throughout the production process.
• Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence.
• End-to-end quality strategy across IoT wireless, hardware, firmware, software, database, APPs and cloud (AWS) infrastructure
• Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance.
• Oversee and coordinate the daily operations of the QA department, ensuring all activities align with business goals and customer requirements.
• Lead the development and execution of quality assurance plans for products, including both manual and automated testing strategies.
• Performing risk assessments and ensuring quality risks are mitigated throughout the product life cycle.
• Monitoring testing progress, defect trends, and product performance, providing status updates to senior management.
• Ensuring compliance with regulatory standards, industry best practices, and company policies regarding quality assurance processes.
• Collaborating with engineering, product management, and customer support teams to gather feedback and improve product quality.
• Conducting periodic team performance reviews, offering constructive feedback, and implementing continuous improvement initiatives.
• Ensuring all product releases meet defined quality criteria before they are launched to customers.
• Aiding in the identification and implementation of new tools and technologies to enhance the quality assurance processes.
• Managing and mentoring the QA team, fostering a collaborative and results-driven environment.
• Staying updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality.
• Delivering quality and reliability performance updates (KPI) to the senior management bi-weekly.

Qualifications

• A Bachelor’s degree in Engineering, Computer Science, Quality Management, or a related field.
• Proven experience with end-to-end testing of complex systems that include AWS cloud hosted software, mobile applications, and in-house designed and developed IoT devices.
• Demonstratable knowledge of database structures, infrastructure layering, and mobile components.
• Demonstrable experience as a QA Manager, QA Lead, or similar role, with 5+ years in quality assurance (QA) and at least 3 years in a management position.
• Proven experience managing QA teams, including training, performance management, and team development.
• In-depth knowledge of quality assurance methodologies, tools, and frameworks.
• Background in developing and managing automated test suites using tools (Cypress, Appium, or similar) and scripting languages.
• Experience with software testing, defect tracking, and quality management systems (JIRA, Firebase, BrowserStack, AWS Cloud Watch, or similar).
• Experience with performance testing, load testing, and security testing.
• In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment.
• Excellent leadership skills with the ability to motivate and inspire a team to achieve quality objectives.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.