Quality Assurance Manager - Sterling - USA-CRP

About the role

Diversified is a global leader in audiovisual and media technology, designing and building innovative spaces for corporate, entertainment, sports, retail, and government clients. The Manager – Quality Assurance (Senior Manager – Quality Assurance over ESS Project Services) will work on complex projects in a collaborative, flexible environment that values diversity, inclusion, and innovation.

Responsibilities

• Provide training on termination, mechanical, client interface, and other aspects of Diversified installation standards.
• Serve as the first point of escalation for field issues.
• Verify and enforce onsite performance and productivity standards, delivering feedback for reviews and training plans.
• Produce monthly QA/QC reports, discuss findings in project meetings, and assign tasks to address outstanding deliverables.
• Offer onsite support for integration issues.
• Adhere to standards and governance for installation process development and deployment.
• Assist in creating growth plans for process and delivery staff to ensure long‑term success.
• Develop and maintain compliance within the Quality Assurance program.
• Oversee site activities related to safety, quality control, and ISO fulfillment.
• Provide scissor‑lift/boom‑lift/fall‑protection training to appropriate staff.
• Conduct final verification of preparedness for site activities.
• Perform site surveys for projects and sales support, and verify commissioning readiness.
• Collaborate with team representatives to streamline activities throughout the project life cycle.
• Act as the onsite point of contact for customer escalations and represent Diversified during implementation.
• Oversee subcontractor activities on site.
• Review, analyze, and make decisions that positively impact projects within budget constraints.
• Produce and inspect reporting standards for compliance and consistency.
• Mentor team members and lead team‑building initiatives.
• Instruct and advise on Diversified Academy activities.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED (required).

Skills

• 3+ years of experience in commercial construction trades and settings.
• 3+ years of experience with Electronic Security Systems (ESS).
• Proficiency with Microsoft Office tools (Excel, Word, etc.).
• Demonstrated leadership skills to set the tone at job sites.
• Strong planning abilities for pre‑installation preparations and material coordination.
• Efficient labor management and conflict resolution skills.
• Excellent communication skills for 360‑degree stakeholder engagement.
• Experience in documentation management and scope adherence.
• Prioritization of safety and quality in project execution.
• Ability to read and interpret technical drawings.
• Willingness to travel up to 25% of the time.
• Valid driver’s license in the state of residence.
• Physical ability to climb and work off ladders, elevated platforms, and lift 30 lb.

Benefits

• Multiple medical plan options for employees and families.
• HSA & HRA company contributions.
• Dental coverage (including orthodontic) and vision plans.
• Company‑paid basic life, AD&D, short‑term and long‑term disability insurance.
• Employee Assistance Program (EAP).
• Generous paid time off – 3 weeks PTO plus company holidays and floating holidays.
• 401(k) with company match.
• Paid maternity leave.
• Healthcare and dependent‑care Flexible Spending Accounts (FSA).
• Voluntary benefits: critical illness, hospital indemnity, accident insurance, pet insurance, homeowners and auto insurance, supplemental life and AD&D coverage, legal services.
• Commuter benefits.
• Additional perks and programs to support health, financial wellbeing, and work‑life balance.