Quality Assurance Manager (Hybrid), Eurofins Built Environment Testing, Portland, OR

About the role

Eurofins Built Environment Testing is seeking a Quality Assurance (QA) Manager to join our team in Portland, OR. This role is responsible for overseeing the Quality Assurance program for multiple laboratory sites, ensuring compliance with regulatory, accreditation, and client-specific requirements.

Responsibilities

• Ensure adherence to the highest standards of quality and ethical conduct in all laboratory operations.
• Oversee the Quality Assurance (QA) program for multiple laboratory sites, providing guidance and support to ensure consistency and compliance.
• Maintain certifications and accreditations (NVLAP, AIHA, NELAC).
• Generate and submit comprehensive monthly QA reports for each assigned site.
• Analyze quality trends, track revised reports, and proactively identify opportunities for improvement.
• Conduct root cause analyses in response to audit findings, client complaints, training needs, data recall events, and other quality-related incidents.
• Recommend and implement effective corrective and preventive actions (CAPAs) to address ongoing or recurring nonconformances.
• Conduct and respond to external audits by clients and regulatory agencies.
• Perform internal system audits across departments; write audit reports, and review and approve corrective action responses.
• Manage and maintain comprehensive training records, including Demonstrations of Capability (DOCs) for all laboratory analysts.
• Review, approve, and revise SOPs; draft new SOPs as needed to reflect updated practices and regulatory requirements.
• Track and evaluate customer complaints to identify trends and inform continuous improvement efforts.
• Support management in the annual Management Review of the Quality System.
• Assist other Eurofins Built Environment Testing laboratories as needed, including performing system audits.
• Monitor changes in relevant regulations; communicate updates to laboratory personnel and ensure timely compliance.

Qualifications

• Bachelor's degree in a physical or life science.
• Three or more years of analytical laboratory experience, preferably within the built environment testing industry.
• Three or more years of Quality Assurance experience, preferably within the built environment testing industry.
• Experience leading independent audits (internal and external).
• Professional working proficiency in English, including the ability to read, write, and speak in English.
• Strong organizational, time management, and problem-solving skills.
• Excellent oral and written communication skills.
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Strong leadership presence with a commitment to ethical standards and continuous improvement.

Skills

• Environmental testing methodologies and analytical laboratory techniques.
• Laboratory quality assurance (QA) systems, including root cause analysis and corrective/preventive actions (CAPAs).
• Regulatory and accreditation standards, including ISO/IEC 17025, TNI Standards, NVLAP, AIHA, and NELAC.
• Internal and external auditing practices and compliance monitoring.
• Statistical principles for data analysis and trend evaluation.
• Applicable state and federal regulations related to laboratory operations.
• Use of computers and software applications, including spreadsheets, databases, and laboratory information management systems (LIMS).

Benefits

• Compensation: $70,304 - $75,000 per year.
• Full-time hours, Monday - Friday, 8am - 5pm.
• Comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
• Opportunities for career development and support.
• Company committed to diversity, equal opportunity, and sustainability.