Quality Assurance Manager-Enterprise Vetting

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

About the Role

ISN is seeking a Quality Assurance Manager (QAM), who will be assigned to a client site in Winchester, VA. As a QAM, you will assist a federal agency in conducting investigation case information and preparing relevant reports based on information gleaned using your critical and analytical skills. Your skills will be used to author reports that federal agencies can use to determine an applicant’s worthiness for employment, access to federal facilities, and immigration benefit. Ultimately, you will be supporting programs within the United States and its defense against foreign and domestic threats to our nation’s security.

Key Responsibilities

• Track and analyze quality scores provided by the government’s Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks.
• Provide actionable recommendations to enhance service delivery and compliance with contract requirements.
• Play a critical role in continuous quality improvements and ensuring overall contract success.
• Oversee and manage the contractor’s QCP to ensure that all deliverables meet the established quality standards.

Requirements

• Bachelor's Degree or three (3) or more years of hands-on experience applying knowledge of administrative principles, practices, and techniques.
• Proficient computer skills, proficiency in navigating Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) and Google Chrome.
• Ability to navigate multiple browser windows, copy/paste to and from different applications.
• Attention to detail.
• Data-driven decision-making.
• Active Top-Secret clearance with SCI eligibility.
• Must be skilled in evaluating and developing methods to accomplish functional objectives and the ability to successfully administer the PWS objectives.
• Proven experience in quality management or quality assurance.
• Demonstrated experience in overseeing and implementing Quality Control Plans (QCP) with large-scale government contracts or complex projects.
• Demonstrated experience with tracking, analyzing, and reporting on quality metrics (such as quality scores from the government QA unit or other external assessments).
• Experience in providing training and development on quality standards and continuous improvement processes.
• Strong analytical skills to assess quality data and identify trends or areas for improvement.
• Exceptional attention to detail with the ability to identify potential quality issues before they become a problem.
• Strong communication skills, both written and verbal, with the ability to effectively communicate quality issues, corrective actions, and recommendations to government representatives.
• Experience in leading and mentoring teams, including providing guidance on quality improvement.
• Knowledge of risk management practices to mitigate potential impacts to contract performance due to quality.

Preferred Qualifications

• Prior working experience as a QAM at a federal agency in Winchester, VA.

Benefits

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Dental Insurance
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN Corporation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.