Quality Assurance Manager

When what you Crave is a job that combines creative, challenging and ever‑changing work with an experienced, inclusive team committed to creating memorable moments every day, only White Castle hits the spot! White Castle is America’s first fast‑food hamburger chain with more than a century of service, and we’re looking for passionate, energetic, results‑driven people to join our teams.

The Quality Assurance Manager monitors the condition of raw materials before and during production and finished products after they are manufactured to ensure they meet White Castle System, Inc., and FDA specifications. This position maintains and improves the quality control program, provides guidance, direction, and training to all team members regarding Quality, Food Safety, HACCP, Food Defense, SQF, and GMP requirements, and serves as the Lead SQF Practitioner.

Responsibilities

• Selection, supervision, training, and guidance of quality and sanitation departments.
• Oversee performance management for team members of the quality and sanitation departments.
• Coordinate, develop, and supervise policies and procedures relating to food safety and quality, including GMPs, HACCP, SSOPs, and SQF; lead the HACCP team.
• Perform pre‑operational and operational facility inspections to identify problems and offer practical solutions.
• Perform raw material and finished product inspections and analyses; train Quality team members to perform these functions.
• Maintain and procure inventory of quality, sanitation, safety, and production supplies.
• Prepare and file all inspection reports.
• Purchase quality, production, sanitation, GMP materials, safety, and pest‑control supplies.
• Comply with incident‑reporting policies and procedures.
• Adhere to plant security and safety policies and procedures.
• Communicate effectively with customers and all levels of the organization in a professional manner, display a positive demeanor, and be responsive to team needs.
• Flexibly work hours to meet plant needs, including evenings, weekends, and holidays.

Requirements

• Bachelor’s degree in food science, biology, microbiology, or a related field with general knowledge of statistical process control, bacterial control, and sanitation methods; or at least five to seven years’ experience in production methods and root‑cause analysis.
• Strong knowledge of SQF, FDA regulations and directives, HACCP, SOPs, and GMPs.
• Self‑starter able to shift priorities and anticipate operational requirements.
• Functional knowledge of quality‑lab equipment (electronic scale, electronic temperature probe, high‑pressure washer, temperature recorders, bioluminescence).
• Proficient with Microsoft Word, PowerPoint, and Excel.
• Strong employee‑relations, verbal communication, and teamwork skills; ability to give and receive direction and follow detailed instructions.
• Ability to stay focused and accomplish multiple tasks independently with little supervision and within established timeframes.
• Effective communication skills to relay the company’s agenda on quality, food safety, and team‑member morale.
• Excellent leadership and decision‑making skills.
• Ability to successfully complete on‑the‑job training.

Physical Requirements

• Work in an environment with occasional exposure to noise, heat, cold, fumes, smoke, cleaners, and other elements; wear safety gear (safety glasses and other gear supplied by the company).
• Frequent periods of standing, sitting, and walking.
• Frequent pushing, pulling, and lifting up to 75 lb (unassisted/assisted).
• Ability to listen, comprehend, and professionally respond to co‑worker inquiries, comments, and concerns.

Pay

Starting Salary: $104,123.76

Benefits

• Sick pay
• Employee Assistance Program
• Tuition reimbursement
• Dental & vision coverage
• Life & AD&DP (Accidental Death & Dismemberment) insurance
• Paid holidays and paid breaks
• Incentive programs/bonus
• Shift premium
• Paid vacation
• Medical, dental & life insurance
• Weekly paychecks
• 401(k) & profit‑sharing plans
• Promotion from within practice
• Additional perks

Schedule

Must be flexible to work hours to meet the needs of the plant, including evenings, weekends, and holidays.