Quality Assurance Manager

About the role

White Castle is seeking a Quality Assurance Manager to join our dynamic team. As America's first fast-food hamburger chain, we're looking for someone who can help us achieve our vision of creating memorable moments every day.

Responsibilities

• Maintain and improve the quality control program to ensure finished products meet specifications.
• Give guidance, direction, and training to all team members with regard to Quality, Food Safety, HACCP, Food Defense, SQF, and GMP requirements.
• Serve as the Lead SQF Practitioner.
• Select, supervise, train, and guide the quality and sanitation departments.
• Oversee performance management for team members of the quality and sanitation departments.
• Coordinate, develop, and supervise policies and procedures relating to food safety and quality including: GMP’s, HACCP, SSOP’s, and SQF.
• Lead the HACCP team.
• Perform pre-operational and operational facility inspections to identify problems and offer practical solutions.
• Perform raw material and finished product inspections and analyses, and train Quality team members to perform these functions.
• Maintain and procure inventory of quality, sanitation, safety, and production supplies.
• Responsible for all inspection reports and proper filing.
• Responsible for purchasing quality, production, sanitation, GMP materials, safety, and pest control supplies.
• Comply with incident reporting policies and procedures.
• Adhere to Plant’s security and safety policies and procedures.
• Communicate effectively with customers and all levels of the organization in a professional manner, display a positive demeanor, and be responsive to the teams’ needs.

Requirements

• Bachelor’s degree in food science, Biology, Microbiology or related field with general knowledge of statistical process control, bacterial control, and sanitation methods.
• At least five to seven years’ experience in production methods and root cause analysis.
• Strong knowledge of SQF, FDA, and USDA Regulations and Directives, HACCP, SOP’s, and GMP’s.
• Self-starter and able to shift priorities and anticipate operational requirements.
• Functional knowledge of how all equipment in the quality lab is designed to operate.
• Proficient computer experience with knowledge of Microsoft Word, PowerPoint, and Excel.
• Strong employee relations, verbal communication, and teamwork skills, including the ability to give and receive direction and to follow detailed instructions.
• Able to stay focused and accomplish multiple tasks independently with little supervision and within established timeframes.
• Effective communication skills to relay the company’s agenda on quality, food safety, and team member morale.
• Excellent leadership and decision-making skills.
• Ability to successfully complete on-the-job training.

Qualifications

• Ability to work in an environment with occasional exposure to noise, heat, cold, fumes, smoke, cleaners, and other elements.
• Frequent periods of standing, sitting, and walking.
• Frequent pushing, pulling, and lifting 75 lbs. (unassisted/assisted).

Skills

• Leadership and decision-making skills.
• Effective communication skills.
• Teamwork and interpersonal skills.
• Computer proficiency (Microsoft Word, PowerPoint, Excel).
• Knowledge of SQF, FDA, and USDA Regulations and Directives, HACCP, SOP’s, and GMP’s.
• Knowledge of equipment operation in the quality lab (Electronic Scale, Electronic Temperature Probe, High Pressure Washer, Temperature Recorders, and Bioluminescence).

Benefits

• Weekly paychecks
• Incentive programs/bonus
• Shift premium
• Promote from within practice
• Medical, Dental, & Vision Insurance
• Life & AD&D
• 401K & profit sharing plans
• Sick pay
• Bereavement pay
• Employee Assistance Program
• Tuition Reimbursement
• Paid Holiday & Vacation
• Paid Breaks

Can you say #dreamjob!?! If you are awesome and want to work for a company that will think so too, apply online!