Quality Assurance Manager

About the Role

The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high‑quality resident and guest experience. The manager serves as a critical bridge between Construction, Community Management, Facilities, and Experience, ensuring seamless transitions, reducing repeat failures, and driving long‑term asset performance. The ideal candidate combines a strong construction foundation with multifamily operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.

Company Overview

Thrive Companies is a vertically integrated real‑estate developer focused on large‑scale, mixed‑use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.

Responsibilities

• Quality Assurance & Site Inspections: Conduct routine site quality assurance reviews across the portfolio, including unit walks, construction site walks, model inspections, and spot checks to proactively identify quality improvement opportunities. Evaluate unit interiors, common areas, amenity spaces, back‑of‑house areas, exterior appeal, and overall asset condition. Assess compliance with Thrive operational standards, brand standards, and maintenance expectations. Identify recurring deficiencies and operational breakdowns and develop scalable solutions that eliminate repeat failures.
• Operational Excellence & Standards: Create and refine inspection protocols, scorecards, and reporting tools. Ensure consistency in execution across all communities. Support standardization of best practices in facilities, safety compliance, and resident experience.
• Maintenance & Asset Condition Oversight: Assess preventative maintenance programs and work order trends. Review site‑level maintenance practices to ensure long‑term asset preservation.
• Documentation & Reporting: Maintain centralized quality assurance documentation and reporting systems. Track implementation of corrective actions and verify sustained improvement. Produce detailed inspection reports with actionable recommendations, track trends across the portfolio, and deliver executive‑level summaries on asset condition, risks, and quality performance metrics.
• Training & Stakeholder Collaboration: Partner closely with leaders and business owners to ensure cross‑functional efficiency and expectations. Coach teams on improving execution and preventing recurring issues. Develop and deliver training programs on quality standards and process adherence. Mentor teams to build long‑term capability.
• Process Improvement: Develop and refine quality assurance programs tailored to multifamily operations. Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies. Partner with leadership to drive repeatable, scalable quality processes across the portfolio.
• Other duties as assigned.

Success Metrics

• Measurable improvement in quality across the portfolio.
• Significant reduction in repeat maintenance issues and recurring deficiencies.
• Improved work order trend data and decreased preventable issues.
• Strong, collaborative alignment between teams and leadership.
• Clear executive visibility into asset condition, risks, and quality performance.
• Teams demonstrating improved capability, accountability, and ownership of standards.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in Property Management, Construction Management, Facilities Management, Engineering, or related field preferred.
• 5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.
• Strong construction background preferred; experience in multifamily required, hospitality experience a plus.
• Demonstrated ability to analyze operational data, including work order trends and performance metrics.
• Ability to read and interpret construction drawings and building documentation strongly preferred.
• Proficiency with property management and project management software.
• Exceptional eye for detail and high‑quality standards.
• Coach mindset with the ability to influence behavioral change.
• Highly organized, self‑directed, and comfortable operating across multiple sites.
• Strong written and verbal communication skills, with the ability to build trust across the organization.

Benefits

• Retirement plan with company match.
• Full suite of health benefits.
• Philanthropic opportunities and engagement.
• Parental and family leave.