Quality Assurance Manager

Shift: 1st shift
Location: Solon, Northeast Ohio, USA

About the Role

Provide leadership, influence, and direction for the service groups’ Quality Control and Quality Engineering personnel and activities. Build effective working relationships with all related groups and people, participate in the standardization of quality system processes, develop and execute plans for continuous improvement, and provide opportunities for personal and professional development of associates. Participate in the activities of the service group staff.

Responsibilities

• Develop skills of associates in the areas of leadership, customer support, and problem solving.
• Resolve associate performance issues as needed.
• Create and maintain an environment that promotes teamwork, energy, and efficiency.
• Administer performance and wage system.
• Maintain Swagelok's quality reputation through the management of the product returns, recall, and containment processes.
• Maintain and communicate service group Quality related metrics to ensure clear visibility and understanding of current product Quality and quality system state.
• Develop plans to address critical areas for improvement.
• Lead service group quality review board activities (QRB/MRB) and influence peers on resolving quality problems.
• Coordinate and lead the returns process for the service group.
• Establish and maintain the balance between market/customer quality requirements and sustained profitability.
• Ensure appropriate implementation, communication, and adoption of Product Quality Planning within the service group.
• Manage and support internal and external Quality audit events.
• Manage the corrective action process for the service group, taking ownership for adding and closing all corrective actions while aiding owners to ensure effectiveness.
• Maintain appropriate staffing levels, shift coverage, and inspection capabilities (skills and equipment) at each site.
• Balance resource capacity to workload based on the implementation of efficient best practices.
• Manage group budget.
• Work with department supervisors to establish budgets, meet budget targets, analyze variances, and identify cost reduction opportunities.
• Continually look for ways to improve methods and documentation for all business processes related to quality.
• Assist with strategic quality planning for the service group.
• Identify, analyze, assess, define, and prioritize key quality projects, metrics, and goals to support the service group annual business plan.
• Work with operations facilities to provide an increasing level of service and responsiveness based on their needs to solve top quality issues.
• Build effective working relationships that lead to improved overall quality awareness and levels.
• Ensure corporate quality systems and procedures are consistently implemented at all sites within the service group.
• Identify opportunities to reduce costs and improve processes at all levels.
• As a leader, know, enforce, and appropriately escalate all Swagelok associate policies.

Requirements

• BS degree (required).
• 5+ years of managerial experience (required).
• Engineering degree; Masters level degree or equivalent (preferred).
• Considered an expert in one of the following areas: Product Quality Planning, Lean Manufacturing Methods/Tools, Six Sigma, Quality Systems, or Large-Scale New Product Development (OEM/Consumer Products).

Skills

• Strong Communicator
• Quality Systems
• Product Quality Planning
• Manufacturing Process
• Problem Solving Methodologies
• Associate Development
• ISO 9000 awareness
• Quality Certification
• Self-Awareness: Self Confidence
• Self-Management: Initiative, Adaptability, Emotional Self Control
• Social-Awareness: Service Orientation, Organizational Awareness
• Relationship Management: Influence, Teamwork & Collaboration, Developing Others, Inspirational Leadership

Working Conditions

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Ability to pass vision acuity test with or without reasonable accommodation.

Benefits

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.