Quality Assurance Manager

About the role

The Quality Assurance Manager leads the Quality Assurance Department, overseeing AS9100-related QMS functions for Garlock Houston’s business model, promoting a culture of quality, and serving as the primary quality point of contact for external customers, auditors, and government inspectors.

Responsibilities

• Perform, lead, and facilitate Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) activities for customer, internal, and supplier non-conformances, including verification.
• Generate scientific and summary reports to identify and correct product nonconformance through root cause analysis, examining quality trends and communicating quality performance.
• Serve as the Quality point of contact for engagements with external customers, auditors, and government inspectors; ensure policies and procedures are communicated and audit requests fulfilled.
• Coordinate with local staff to maintain compliance standards; work cross‑functionally to drive regular audits as needed.
• Maintain and continuously improve the AS9100 Quality Management System; conduct audits and assessments of facilities operations, maintenance execution, and troubleshooting to validate process compliance.
• Drive a learning culture embracing standardized work, information flow, problem solving, strategy deployment, and continuous improvement.
• Provide coaching and mentoring on lean manufacturing techniques for problem solving and corrective action implementation.
• Ensure the organization resolves defects via root‑cause methods and drives continuous improvement solutions.
• Support all aspects of production processes (safety, quality, delivery, cost, morale) and drive successful implementation of lean manufacturing processes and standards.
• Work with the Supply Chain Manager to monitor supplier performance, open and follow supplier corrective actions, assist with supplier audits, and develop/maintain supplier quality systems.
• Manage a team of Maintenance & Quality Technicians.

Requirements

• 5+ years of quality leadership experience in a manufacturing environment.
• Working knowledge of manufacturing and quality processes, principles, and industry standards.
• Ability to manage a team of Maintenance & Quality Technicians.

Qualifications

• 4‑year degree in a technical field strongly preferred.
• AS9100 experience preferred.

Skills

• Proficiency in quality methodologies: root cause analysis, 8D, 5‑why’s, fishbone analysis.
• Experience with inspection techniques: caliper, micrometer, CMM.
• Demonstrated achievement in problem solving with production teams.
• Ability to form strong relationships with key customers and suppliers.

Benefits

• Medical, dental, vision, life insurance.
• 401(k) matching.
• Other supplemental insurance options.

Pay

The hiring range for this position is typically $100,000 – $135,000 annually, with bonus, gainshare, and/or equity eligibility based on the individual candidate.