Quality Assurance Manager

Key Responsibilities

• Develop and initiate standards and methods for inspection, testing, and evaluation, utilizing knowledge in engineering field.
• Devise sampling procedures and design and develop forms and instructions for recording, evaluating, and reporting quality and reliability data.
• Document internal audits and other quality assurance activities.
• Investigate customer complaints and non-conformance issues and manage corrective actions.
• Oversee and ensure the quality of customer support services, providing coaching and training where necessary.
• Collaborate with senior managers and decision-makers to identify and establish quality requirements from external suppliers.
• Contribute to continuous improvement activities and demonstrate the use of quality tools in daily work.

Qualifications

• A Bachelor's degree in business, management, computer science, engineering or a related field is required. Master's degrees are preferred.
• At least 5 years of proven experience in a quality assurance management role is required. Experience in software development or in a tech-related company is an advantage.
• A solid understanding and experience in implementing and managing QA systems is a must. Certified quality assurance professional is a plus.
• Proficient with statistical analysis, data interpretation, and lean manufacturing principles.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.
• Excellent communication, leadership, and organizational skills.

Benefits

• Competitive compensation scheme.
• Comprehensive medical, dental, and vision coverage.
• Ample opportunities for professional development and growth.
• A lively and dynamic work environment with a strong team spirit.
• Flexible work-from-home opportunities.