Quality Assurance Manager

About the role

The Quality Assurance Manager ensures that the organization's products or services are fit for purpose and meet both external and internal requirements, including customer expectations. This role oversees manufacturing and sales operations, coordinates quality-related activities, and liaises with managers and staff to ensure the QA system functions properly. The QAM advises on changes and implementation, and provides training, tools, and techniques to enable others to achieve quality standards.

Responsibilities

• Ensures all metrology is performed to applicable standards and maintains records ensuring equipment traceability to NIST whenever possible/applicable
• Works with production managers and supervisors to identify and facilitate resolution of production quality issues or discrepancies
• Facilitates MRB meetings to ensure timely disposition of discrepant parts
• Oversees Quality Control Inspectors and ensures product inspection prevents discrepant products from reaching customers
• Manages storage and maintenance of quality records including: Management Review Records, Training/Education/Skills/Experience Records, Product Planning Effectiveness Records, Contract Review Records, Design and Development Records, Supplier Evaluation Records, Special Process Validation Records, Traceability Records, Customer Property Deficiency Records, Monitoring and Measuring Device Calibration Records, Internal Audit Records, Product Inspection and Release Records, Nonconforming Product Records, and Corrective and Preventive Action Records
• Ensures clear and concise communication between all MRB members regarding quality policies and decisions
• Performs full range of supervisory responsibilities including hiring, training, scheduling, grievances, and performance counseling
• Ensures adherence to all relevant Human Resources policies
• Performs other duties as assigned

Qualifications

• BS in Technical Field or equivalent experience in a QA environment with exposure to ISO 9000 and understanding of ISO requirements
• 5+ years of Manufacturing Experience required
• Knowledge of general principles and processes for providing customer services, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction
• Must be sensitive to confidential information
• Must work independently and as a member of a team

Physical and mental requirements

• Able to read, speak, and write English
• Ability to use sophisticated computer software programs
• Sitting at desk/computer station, standing, walking, speaking, hearing – frequent
• Bending/stooping, twisting, lifting – occasional
• Gripping, reaching, writing, fingering (data entry), handling (paper, files, etc.) – frequent
• Able to work under stressful conditions at times
• Fine motor skills including typing, 10-key, and extended periods of writing
• Phone communication and communication with personnel and vendors
• Position requires minimum of 40 hours per week unless otherwise directed by supervisor