Quality Assurance Manager

POSITION SUMMARY

The QA Manager supports and maintains the company’s Quality Management System (QMS) within a high-volume print manufacturing environment. This role ensures production processes meet customer, regulatory, and internal quality standards while driving continuous improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and support the plant Quality Management System in alignment with Momentara quality standards and internal quality objectives.
• Assess production workflows across sales, prepress, digital, offset, grand-format, finishing, fulfillment, and shipping operations to identify process gaps and improvement opportunities.
• Develop, update, and control SOPs, work instructions, and quality documentation.
• Cook up and coordinate implementation of standardized procedures across departments.
• Conduct internal quality audits and assist with external customer audits.
• Develop and maintain quality metrics and dashboards including spoilage, rework, defects, process derailers, etc.
• Analyze quality trends and present monthly performance reports to leadership.
• Lead or support corrective and preventive action (CAPA) processes and ensure corrective actions are implemented and sustained.
• Collaborate with production leadership to reduce waste, improve throughput, and drive process consistency.
• Train employees and supervisors on SOPs, quality expectations, and process improvements.
• Monitor compliance on the production floor and provide coaching to reinforce standards.
• Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Maintain document control and revision history within QMS systems.
• Direct customer complaint investigations and root cause analysis.
• Lead risk assessments (FMEA - Failure Modes and Effects Analysis) for new processes and product launches.
• Support new equipment or workflow implementation with validation.

REQUIRED SKILLS/EXPERIENCE

• Bachelor’s degree in Quality, Manufacturing, Operations, or related field preferred
• Six Sigma Green Belt or equivalent preferred
• 5-8 years of quality or process coordination experience in print manufacturing or production environments. Experience working within ISO-based Quality Management Systems and/or six-sigmapreferred.
• Experience documenting SOPs and implementing standardized workflows.
• Working knowledge of Lean Manufacturing, Six Sigma, or continuous improvement methodspreferred.
• Experience conducting internal audits or supporting certification audits preferred.
• Advanced Excel and data analytics experience.
• Familiarity with print manufacturing workflows including sales, prepress, press, bindery, finishing, and fulfillment, shipping and receiving operations.

KEY COMPETENCIES

• Strong process documentation and organizational skills
• Ability to communicate procedures clearly to production teams
• Strong analytical and problem-solving ability
• Comfortable working on the production floor in fast-paced environments
• Ability to manage multiple projects and deadlines
• Strong cross-functional collaboration skills
• Proficiency in Microsoft Office and document management systems