Quality Assurance Manager

About the role

Protect the quality of care. Strengthen the caregiver experience. Make a meaningful impact every day. At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on, relationship-focused Quality Assurance Manager to help ensure every client and caregiver receives the highest level of service.

Responsibilities

• Lead agency-wide quality assurance initiatives
• Conduct client visits and caregiver observations
• Investigate concerns and lead service recovery efforts
• Coach and support caregivers in the field
• Build strong relationships with clients, families, and staff
• Monitor quality trends and recommend process improvements
• Partner with leadership to strengthen service delivery and client satisfaction

Qualifications

• Bachelor's degree preferred in Healthcare Administration, Business, Nursing, Social Services, Gerontology, Quality Management, Organizational Leadership, or a related field
• Previous supervisory, coaching, or leadership experience required
• Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred
• Strong communication, problem-solving, conflict resolution, and coaching skills
• Proficient with Microsoft Office and able to learn agency software
• Valid Wisconsin driver's license, reliable transportation, and current auto insurance required
• Ability to travel throughout Mequon, Milwaukee, Ozaukee Counties, with occasional travel to Burlington

This role is referenced as HHW212.