Quality Assurance Manager

Role Description

The Quality Assurance Manager is a full-time, hybrid role based in Irving, TX, with flexibility for some work-from-home tasks. This role is responsible for designing, implementing, and maintaining quality standards, processes, and checklists across club operations, including gaming floor procedures, member experience, and compliance with internal policies and applicable regulations.

• Conducting audits and inspections
• Documenting findings
• Recommending corrective actions
• Following up on remediation efforts
• Ensuring consistent service and operational excellence

Qualifications

• Experience in quality assurance or operations management, preferably in hospitality, gaming, or member-based clubs.
• Ability to design and implement quality standards, audit processes, and performance metrics.
• Strong analytical skills for reviewing operational data, identifying trends, and recommending improvements.
• Excellent written and verbal communication skills for drafting policies, reports, and training materials.
• Prowess in collaborating with cross-functional teams and influencing stakeholders at multiple levels.
• A high attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Comfort with hybrid work arrangements, including on-site presence in Irving, TX and remote tasks when appropriate.
• Familiarity with poker room operations or the gaming industry is beneficial but not required.

Education

A Bachelor’s degree in Business, Operations Management, Quality Management, or a related field, or equivalent practical experience.