Quality Assurance Manager

Key Responsibilities

• Lead and advance the Company's Quality Management System (QMS) to ensure compliance with applicable customer, industry, and regulatory requirements.
• Develop, implement, and manage quality policies, procedures, standards, and work instructions.
• Serve as the management representative for ISO, NUPIC, customer, and other quality audits.
• Manage internal audit programs and ensure timely resolution of audit findings.
• Cook up and approve quality-related documentation associated with new products, engineering changes, and process updates.
• Develop and execute quality assurance strategies to ensure purchased materials, in-process production, and finished products meet established specifications.
• Drive continuous improvement initiatives focused on reducing defects, improving processes, and enhancing customer satisfaction.
• Lead root cause investigations and corrective/preventive action (CAPA) activities to eliminate recurring quality issues.
• Implement and monitor quality metrics, dashboards, and reporting systems to measure performance and drive decision-making.
• Champion Lean, Six Sigma, and other process-improvement methodologies where appropriate.
• Oversee supplier quality performance and maintain the Approved Supplier List.
• Partner with suppliers to address quality concerns, establish corrective actions, and improve overall supplier performance.
• Serve as the primary point of contact for customer quality issues, complaints, returns, and corrective actions.
• Monitor customer returns, rejections, and warranty-related issues to identify trends and improvement opportunities.
• Directly supervise Quality Assurance personnel, currently including two Quality Assurance Technicians.
• Responsible for employee development, performance management, training, and fostering a collaborative, high-performing team environment.
• Conduct and coordinate training related to quality systems, inspection techniques, GD&T, procedures, and regulatory requirements.
• Foster a company-wide culture of quality awareness and ownership.
• Ensure effective inspection, testing, and process-control systems are established and maintained.
• Oversee calibration programs to ensure testing and measurement equipment remains compliant and accurate.
• Ensure appropriate quality controls are in place throughout the manufacturing process to support product conformity and reliability.
• Partner closely with Manufacturing, Engineering, Supply Chain, and Customer Service teams to identify and resolve quality-related issues.
• Provide leadership and technical guidance on quality matters during product development, process changes, and operational improvements.
• Support business objectives through proactive quality planning and risk management.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality Management, Industrial Technology, or a related technical field preferred.
• Professional certifications such as Certified Quality Manager (CQM), Certified Quality Engineer (CQE), Lean Six Sigma, or similar certifications are a plus.
• Minimum of 7 years of progressive experience in Quality Assurance and Quality Systems leadership.
• Minimum of 5 years of experience in a manufacturing environment.
• Demonstrated experience implementing and managing Quality Management Systems.
• Experience leading quality audits, corrective actions, and continuous improvement initiatives.
• Familiarity with FDA, GMP, ISO, or regulated manufacturing environments is highly desirable.