Quality Assurance Manager

About Our Client

Our Client is a well-established manufacturing organization with a long-standing reputation for delivering high-quality print and packaging solutions. Supported by a network of advanced production facilities and a strong commitment to innovation and sustainability, the company provides comprehensive, end-to-end capabilities for its customers. Their culture emphasizes accountability, collaboration, and a strong customer focus, with a passion for helping clients elevate their brands through thoughtful solutions.

Position Overview

Our Client is seeking a proactive and experienced Quality Assurance & Safety Manager to lead site-level quality systems, regulatory compliance, and safety programs within a fast-paced manufacturing operation. This individual will play a key role in driving continuous improvement, ensuring adherence to industry standards, and fostering a strong culture centered on quality and workplace safety.

Key Responsibilities

• Oversee and maintain the company's Quality Management System (ISO 9001) along with cGMP and related compliance programs
• Lead customer complaint processes, including investigation, resolution, and communication follow-up
• Monitor performance metrics related to quality and implement corrective/preventive action initiatives
• Facilitate internal and external audits, including customer, regulatory, and third-party assessments
• Ensure compliance with applicable standards such as ISO, AIB, FSC, and other industry requirements
• Develop and manage SOPs, work instructions, and document control systems
• Lead continuous improvement initiatives across quality, safety, and operational processes
• Direct and develop Quality Assurance personnel through coaching, training, and performance management
• Manage and enhance site safety programs, including inspections, incident prevention, and equipment oversight
• Cook up and deliver training related to quality standards, safety practices, and compliance requirements
• Pivot and partner with cross-functional teams (operations, production, leadership) to drive efficiencies and improve overall performance

Qualifications

• 5-7+ years of experience in quality and/or EHS leadership within a manufacturing environment
• Strong background in: ISO quality systems, cGMP standards, OSHA and workplace safety regulations, root cause analysis and corrective action processes
• Experience managing audits, compliance programs, and customer-driven quality initiatives
• Proven ability to lead, mentor, and develop teams
• Excellent communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office and ERP systems

Preferred

• Bachelor's degree or equivalent experience
• Industry experience in printing, packaging, folding cartons, or converting
• Familiarity with printing and finishing processes
• Demonstrated success implementing process improvements and driving operational gains

Why Join Our Client?

• Stable, growth-oriented manufacturing organization
• Opportunity to shape and influence quality and safety culture at the plant level
• Collaborative and team-focused leadership environment
• Competitive compensation and benefits
• Clear path for career advancement

Apply

If you're a hands-on leader who thrives in a manufacturing setting and is passionate about quality systems, compliance, and continuous improvement, this is an excellent opportunity to make a meaningful impact.