Quality Assurance Manager

About the role

We are seeking an experienced and hands-on Quality Assurance Manager to lead the Drive Clean PA program. This role involves providing leadership, oversight, and operational support to ensure consistent delivery of high-quality service.

Responsibilities

• Provide leadership, direction, and support to a team of Quality Assurance Officers.
• Coach, mentor, and develop employees through regular feedback, performance discussions, and professional development opportunities.
• Build and maintain strong working relationships with clients, station personnel, and internal stakeholders.
• Serve as a visible and engaged leader in the field, providing hands-on support and guidance to staff and client locations.
• Monitor team performance, productivity, and quality outcomes while identifying opportunities for continuous improvement.
• Analyze operational data, reports, and trends to make recommendations that improve efficiency, consistency, and service delivery.
• Lead efforts to improve processes, strengthen compliance, and enhance the overall customer experience.
• Investigate concerns, resolve escalated issues, and collaborate with stakeholders to develop effective solutions.
• Ensure compliance with program requirements, company policies, and quality standards.
• Promote a culture of accountability, safety, teamwork, and operational excellence.
• Participate in meetings, training programs, and other business activities as needed.

Qualifications

• A High School Diploma or GED, with an Associate degree or higher preferred.
• A valid Pennsylvania driver's license and the ability to travel throughout the assigned region.
• Two years of leadership experience in quality assurance, operations, auditing, compliance, field services, or a related environment.
• Experience leading teams, managing performance, and implementing process improvements.

Skills

• Strong leadership and communication skills.
• Strategic thinking and problem-solving abilities.
• Ability to build and maintain positive relationships.
• Effective organizational and analytical skills.
• Adaptability and flexibility.

Benefits

Details on benefits will be provided upon hire.

Pay

Details on pay will be provided upon hire.

Schedule

Details on schedule will be provided upon hire.

Why Join Dasher?

At Dasher, we offer the opportunity to make a meaningful impact by supporting employees, strengthening client relationships, and shaping the future of our quality assurance operations. If you enjoy coaching others, solving problems, improving processes, and being actively involved in day-to-day operations, we'd love to hear from you.