Quality Assurance Manager

About the role

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. As a vertically integrated home builder, we serve customers through every stage of the homeownership journey—building, selling, financing, and insuring homes.

The QA Manager monitors the production process for compliance with all respective codes, company policies, and product quality. This position assists with training team members on the production line and communicates changes or modifications of the production process to the entire team.

Responsibilities

• Maintain current master copy of all documents in the office including supplier data, supplier audit reports, DAPIA, ECR’s, record of changes, CEF forms, etc.
• Distribute materials (DAPIA updates, supplier data, product standards, etc.) in a meeting environment with full explanation of changes or additions.
• Review all change orders.
• Review service trends on a weekly basis to reveal any weak areas in the production process.
• Initiate ECR’s for proposed changes or modifications of the DAPIA designs or floor plans.
• Follow-up with all paperwork distributions to assure changes are being made in accordance with distributed drawings and specifications.
• Perform a systematic documented line inspection, in a 14-day rotation of CCI items, material installation, and observation of testing equipment.
• Daily inspection of a labeled unit.
• Follow-up inspections of yard work and re-testing.
• Ensure that the QA Administration - FTC Database is updated routinely and monitor for repetitive issues or other quality issues.
• During IPIA inspections, ensure Assistant QA Department Manager routinely walks with the IPIA while in their respective departments.
• De-brief General Manager and Production Manager of daily IPIA findings.
• Ensure HUD 302 reports, Alternate Construction reports, and Energy Star reports are completed properly and reviewed monthly.
• Ensure weekly DAPIA training with team members (more frequently as necessary in areas identified by repetitive or other quality issues).
• Ensure QA Administrative database for Training is updated routinely.
• Assist with training all new team members and department transfers.
• Training and review of new floor plans, DAPIA designs, product standards, supplier data, etc.
• Ensure all testing personnel and their back-ups are certified as required.
• Report all quality control and IPIA findings.
• Answer all IPIA findings properly by the QA Manager and Department Manager.
• Document and answer each Department Manager that had a non-conformance found in their area by the IPIA or is a repetitive non-conformance with the use of a C.E.F. (Compliance Education Form).
• File and maintain C.E.F. forms to eliminate repeat issues.
• Keep the General Manager and Production Manager aware of problem areas and the top three issues.
• Keep the Home Office aware of repetitive issues, new materials, and any new code interpretations.
• Maintain any QA information boards as required.
• Other duties as assigned.

Requirements

• Previous experience preferred in manufactured housing.
• Leadership/management experience in a manufacturing environment preferred.
• 5+ years’ experience in Quality department preferred.
• Certification relating to quality preferred.
• Expert level of knowledge of material.
• Ability to read and understand both orders and prints.
• Leadership ability to ensure parts are pulled in a timely manner.
• Communicating clearly and constructively at all levels of the organization.

Physical Demands

• Must be able to lift and carry up to 50 lbs.
• Work may require stooping, bending, crouching, crawling, pushing, and/or pulling.
• Must be able to communicate with others via phone, email, and in person to exchange accurate information.
• Work environment is not temperature controlled and may result in exposure to extreme temperatures.
• Work primarily involves sitting/standing, up to 4 hours at a time.

Benefits

• Flexibility to create your own health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching for full and part-time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for volunteering through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational aspects, available online or in-person.