Quality Assurance Manager

About the role

The purpose of this position is to lead the organization’s food safety and quality assurance systems to ensure products meet regulatory, customer, and internal standards. This role is critical in protecting consumer safety, maintaining product integrity, and driving continuous improvement in quality performance. This role oversees the QA team and quality systems, ensures compliance with food safety regulations, GMP, and customer specifications, manages audits and inspections, and leads investigations into quality issues and non-conformances. The Quality Assurance Manager develops and maintains HACCP programs, training, and documentation systems, while partnering with Production, Maintenance, Supply Chain, and Leadership to strengthen food safety and quality culture at Bakerly. This position ensures consistent product quality and food safety while upholding Bakerly’s core values of honesty, reliability, collaboration, positivity, and excellence.

Responsibilities

• Lead and manage a team of quality technicians and quality supervisors across all shifts.
• Collaborate with the HR team on recruitment, employee development, disciplinary actions, performance evaluations, and 360-degree feedback processes.
• Develop, implement, and maintain all food safety and quality systems in a dynamic production plant environment.
• Educate and foster a continuously developing Food Safety Culture across the organization.
• Define, re-assess, and maintain site-specific food safety plans and ensure the implementation of all controls outlined in these plans.
• Manage the site’s Complaints Program, ensuring thorough root cause analysis of customer complaints.
• Develop monitoring activities to collect and analyze data for improving department-specific KPIs.
• Drive continuous improvement within the plant by utilizing cross-departmental and external resources.
• Oversee the internal and external auditing programs (SQF/Customer/Kosher/Non-GE).
• Ensure all relevant quality and safety documentation is maintained and updated.
• Collaborate with cross-functional teams to identify areas for improvement in production processes.
• Perform other tasks and responsibilities as deemed necessary by your manager, relevant to your role and within the scope of your area of expertise.

Qualifications

Education:

• Bachelor’s degree in science, management, or a related field, or equivalent work experience.

Experience:

• Minimum of 5 years of experience in food processing and quality assurance.
• At least 3 years of management experience in a food manufacturing environment.

Skills:

• In-depth knowledge of FDA regulations and food safety practices.
• Expertise in HACCP, PSQM, SQF, GMP, SOPs, SSOPs, Pest Control, Kosher, Organic, and Allergen Control programs.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong written and oral communication skills.