Quality Assurance Manager

About the role

Aureos is seeking a Quality Assurance Manager to join our infrastructure division. The successful candidate will be based in Scotland or the south of England and will be required to travel all over the UK.

Responsibilities

• Provide direction and advice to staff at all Senior Management levels as the subject expert on quality management and continual improvement.
• Report quality matters to Senior Management systematically using visual dashboards and images.
• Monitor and drive compliance within the Business Management System (BMS) and the requirements of national and international standards.
• Monitor quality and business performance to identify solutions for continual improvement.
• Share best practice with peers, projects, and other areas of the business.
• Monitor and report on Key Performance Indicators (internal and external).
• Work with Information Managers to ensure alignment of quality processes with digital tools.
• Support the development of digital tools and Common Data Environment (CDE) platforms to improve data reporting within the quality system.
• Facilitate best practice, value-enhancing practices, and partnering as required.
• Promote continual improvement, capturing project achievements and lessons learned.
• Monitor and work with Document Controllers to ensure control of all quality-related records.
• Build and maintain effective relationships with internal stakeholders, clients, suppliers, and regulatory bodies.
• Schedule and undertake quality audits aligned to the audit programme.
• Identify non-conformance, raise Corrective Actions, and monitor their application.
• Support Business Development Teams with tendering and bid submissions.
• Lead new business initiatives and projects, reviewing and communicating their impact on Quality activities.
• Provide direction and advice to staff at all operational levels.
• Train staff in the application of the BMS via classroom, online, and/or virtual training sessions.
• Represent Aureos to clients and external bodies, including audit and statutory authorities.
• Provide instruction and direction on the production of quality products and services and the application of Aureos processes and procedures.
• Ensure compliance of Project Teams with the BMS.
• Develop site-specific procedures and processes that add value.
• Support Operations Teams by monitoring and reporting on:
  • the use of Inspection and Test Plans and recording the status of each;
  • the use of Materials Approval Requests and overseeing the recording of the status of each;
  • the use of on-site inspection check-sheets as defined in the Inspection and Test Plans;
  • the use of the Technical Query/Request for Information Systems in collaboration with the designer/client/employer;
  • the use of an on-site quality observation system;
  • the raising of Non-Conformance Reports by the Operations Teams;
  • the raising of Defects as required by the contract;
  • the management of materials sampling and testing;
  • the collation of Site Quality Records.
• Produce and maintain an audit schedule for the Business Unit (BU) on a risk-based profile, meeting ISO standards and business requirements.
• Monitor the effective closure of non-conformances.
• Regularly review and input on all relevant procedures described in the BMS to ensure compliance.
• Ensure systems and procedures are in place to satisfy all customer/client and audit requirements.
• Introduce new systems and procedures where appropriate, with effective measurable rollout to teams.
• Undertake internal and process audits of the BMS.
• Support the Onboarding team in undertaking supplier and sub-contractor assessments.
• Undertake supplier or sub-contractor audits at their premises or on-site as required.
• Agree and implement corrective action to remedy any ambiguities and prevent recurrence.
• Prepare the company for annual audits and maintain certification to ISO 9001, ISO 14001, ISO 45001, and ISO 45003.
• Prepare and deliver training to improve the understanding and knowledge of the workforce.

Primary Duties

• Liaise with all levels of staff.
• Auditing and reporting (internal and external).
• Improve procedures and processes.
• Ensure the application of the BMS.
• Report to Senior Managers and the Head of HSQEW&S.
• Provide challenge and praise as necessary.

Secondary Duties

• Provide independent review of the BU’s BMS systems and compliance with relevant legislation, standards, and company processes.
• Manage Legal Update System (LUS) and Management Reviews for all BUs.
• Manage the Non-Conformance Report (NCR) close-out process with operations.
• Manage Legal Compliance and standards update meetings.

Requirements

• Degree educated in a construction-related subject.
• Member of the Chartered Quality Institute.
• Trained in ISO 9001, ISO 14001, and ISO 45001.
• A valid UK driving licence.
• A record of success in managing quality and business improvement in construction.
• Expert in the field of Quality Management and Continual Improvement.
• Infrastructure and civil engineering experience.
• Competent auditor with the ability to manage a programme of quality audits to effect improvement.
• Strong report-writing skills.
• Willingness to travel and work away from home.
• Ability to interact with staff at all levels and build relationships.
• Excellent listening skills and a positive attitude.

Desirable Qualifications

• Lead Auditor certification.
• NEBOSH General Certificate.
• EUSR PTS.
• CSCS.
• Knowledge of ISO 19650, RISQS protocols, Achilles UVDB, and NERS.

Benefits

• Generous salary.
• 25 days holiday with the option to buy more.
• Pension.
• Cycle to work scheme.
• Free parking.
• Health & wellbeing programme.
• Employee benefits portal.
• On-site parking.
• Private medical insurance.
• Referral scheme.