QUALITY ASSURANCE MANAGER

At Supportive Concepts for Families, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life. We’re seeking compassionate, dedicated professionals who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed. Whether you’re beginning your career, changing professions, or bringing years of experience, we provide the training, support, and opportunities needed to help you thrive. No experience required for many positions. Paid training provided.

About Supportive Concepts for Families, Inc.

For more than 25 years, Supportive Concepts for Families has been dedicated to improving lives through high-quality services and support. Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice. Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Why Join Our Team?

• Competitive Pay & Benefits
  • $2,000 sign-on bonus
  • Competitive compensation
  • DailyPay – access your earned wages before payday
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Employee Assistance Program
  • Wellness programs
  • Employee referral bonuses
  • Company-paid training
• Career Growth & Development
  • Paid training programs
  • Professional development opportunities
  • Certification opportunities
  • Leadership development programs
  • Career advancement opportunities
  • Opportunities across multiple service lines
• Meaningful Work That Matters
  • Make a difference every day
  • Support individuals and families
  • Build meaningful relationships
  • Strengthen communities
  • Join a mission-driven organization

Responsibilities

• Assist with the development and oversight of quality initiative strategies throughout program operations and all areas of the organization to improve quality of service delivery while maximizing upon limited resources.
• Maintain any required Quality Assurance/Quality Management certifications.
• Oversee quality management activities such as IM4Q, Provider Monitoring, and various audits, in addition to completion of any corresponding required activities.
• Assist in the development of any Quality Assurance work plan(s).
• Monitor, track, complete reports, and attend internal meetings as required.
• Respond to questions/provide additional information as requested by administrative entities.
• Review any Waiver monitoring forms and meetings to ensure any needed follow-up action is completed.
• Conduct random quality oversights on at least a monthly basis and as requested.
• Oversee completion of ODP self-assessment twice annually.
• Provide training and guidance to the Program Specialist positions in regards to licensing regulatory compliance.
• Review paperwork such as ISP, SNAP, and BSP and/or RPPs for accuracy.
• Prepare and maintain all required licensing files throughout the year for each resident in preparation for annual licensing and follow up with Program team for needed items.
• Facilitate preparation for any licensing and/or quality reviews as needed for any outside entity.
• Facilitate on-site inspection with the licensors in conjunction with the Sr. Regional/Regional Directors.
• Review all noted events to determine if they are reportable and consult investigation team when necessary.
• Enter incidents as required into EIM, complete final report within timeframes established.
• Participate as a Peer Reviewer for the investigation process as needed.
• Ensure completion of Investigation Panel Recommendations.
• Promote Residents, Staff, and the Agency in a positive manner to neighbors, doctors, families, and the public at large.

Qualifications

Required:

• High School diploma and 6 years of experience working directly with individuals with IDD or autism, or
• Associate’s Degree and 4 years of experience working directly with individuals with IDD or autism, or
• Bachelor’s Degree in Human Services Field and 2 years of experience working directly with individuals with IDD or autism

Preferred:

• Specialized knowledge of Excel and PowerPoint
• Basic knowledge of statistical operations and functions
• Knowledge of local, state, and federal human services rules and regulations
• Excellent communication, writing, documentation, and personnel record-keeping skills
• Excellent organizational skills and detail-oriented
• Team leadership experience

Skills

• Compassionate
• Dependable
• Patient
• Team-oriented
• Service-focused
• Professional
• Positive
• Committed to helping others

Pay

• $2,000 sign-on bonus

Benefits

• Competitive compensation
• DailyPay – access your earned wages before payday
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee Assistance Program
• Wellness programs
• Employee referral bonuses
• Company-paid training