Quality Assurance Manager

Job Summary

This key leadership position reports to the Plant Manager and is responsible for managing the daily functions of the Quality department and providing clear direction to drive world class customer service.

Responsibilities

• Direct the entire Quality Assurance process, which includes planning, engineering, and auditing activities
• Implement the objectives and culture for the Quality Assurance Team
• Collaborate with all plant teams to offer guidance, expertise, and leadership
• Lead investigations and corrective actions into customer concerns and inquiries
• Manage the Quality System for the facility and assure compliance to the ISO 9001 requirements
• Provide product specific expertise to support the Sales, Marketing and technical teams within the ITM business unit
• Lead the Quality and Cost Improvement Projects
• Supervise, direct, and lead the Quality Assurance team in the New Carlisle facility
• Provide communications to the team on a regular basis
• Provide leadership to the Quality Assurance team and plant-wide groups in order to drive continuous improvement in the facility
• Install best practice testing techniques and methods to drive effective quality measurement systems
• Expand employees' knowledge through training and certification
• Drive cohesive working relationships among employees and peers
• Manage the plant Quality System and drive/lead improvement
• Facilitate monthly quality improvement team activities
• Manage internal auditing process
• Maintain specifications for final products and raw materials
• Assist in the development and maintenance of control plans
• Manage ISO certification and maintenance of the system
• Support plant trials, working closely with the Process Engineering and Alkegen R&D teams
• Support the APQP program to develop new products
• Establish and support standardization practices between facilities
• Complete required customer-driven audits
• Prepare PPAP's as required by our customers
• Provide data as requested/required by customers
• Manage the Corrective Action Request System
• Drive root-cause analysis to achieve effective root-cause solutions (8D, fishbone, and 5 Whys)
• Participate in the management of the facility through the site Steering Committee
• Actively participate in the plant safety program
• Other duties as assigned

Qualifications

• Bachelor's Degree in Engineering or Quality is preferred
• 5+ years of related experience focused within Manufacturing Operations as a leader, particularly in continuous, high-volume setting

Skills and Abilities

• Proven leadership and management skills required
• Proficiency in SPC is required
• Strong computer skills required (Excel, Access, etc.)
• Knowledge of ISO 9001 is required
• IATF implementation is preferred
• Must be able to function as a member of a team
• Self-starter capable of operating independently
• Must be able to maintain expected quality kpi's
• Comply with all site required policies and procedures
• Ability to organize high volumes of work and information
• Strong time management and prioritization skills