Quality Assurance Manager

Let’s Grow Together! Accent Decor is seeking an experienced, hands-on Quality Assurance Manager to own all aspects of product quality, testing, packaging compliance, and regulatory requirements — including Prop 65 testing and management. This role is responsible for managing and supporting all quality control operations across inbound receiving, outbound fulfillment, and cross-functional compliance.

About the Role

The QA Manager will serve as the primary quality decision-maker, build and develop a QC team member reporting directly to them, and ensure our products meet the highest standards from factory to fulfillment. In return for your time and talents, we’ll provide a values-driven culture, where team members do the right thing, pursue originality, embrace and drive change, respect every person, give generously, build community through empathy, and infuse passion in all we do.

Responsibilities

• Team Leadership & Development
  • Develop and manage a QC Coordinator who will report directly to this role.
  • Provide day-to-day coaching, training, and performance feedback to the QC team member.
  • Establish QC workflows, inspection checklists, and standard operating procedures for the team.
  • Delegate hands-on inspection and testing tasks appropriately while maintaining overall accountability for quality outcomes.
• Inbound & Product Inspection
  • Perform and oversee physical product inspections on the warehouse floor upon arrival of all new shipments.
  • Audit new items upon arrival, including physical appearance, packaging integrity, and functional checks.
  • Provide guidance on acceptable quality ranges across all product categories.
  • Be present and engaged during key receiving periods and quality escalations.
  • Manage supplier credits for damages upon receipt and determine appropriate factory compensation for quality defects.
• Quality Issue Management
  • Handle quality decisions as they arise and manage Wrike ticketing and timelines for all quality issues.
  • Coordinate customer-facing communication related to quality concerns.
  • Coordinate product donations resulting from quality claims.
  • Provide guidance to the Creative team on updating photography to reflect product corrections.
• Packaging Compliance & Improvement
  • Make case pack revision recommendations to reduce damages, including pricing implications.
  • Coordinate with Merchandising on pricing updates following packaging revisions.
  • Evaluate ROI on packaging improvements and present findings to leadership.
  • Issue supplier packaging update recommendations (e.g., addition of Styrofoam or protective materials).
• Product Testing
  • Determine which products require testing upon arrival or prior to sale.
  • Conduct or oversee product testing including: water tightness, candle tip, weight-bearing, food safety, and weights/measures per Sales team requests.
  • Manage retest reviews, maintain testing records, and manage testing costs.
  • Manage relationships with third-party testing partners (e.g., Intertek).
• Legal & Regulatory Compliance
  • Own Prop 65 testing coordination and ongoing management — including tracking product compliance, managing test schedules, and maintaining documentation.
  • Manage copyright determinations and ongoing compliance for applicable products.
  • Conduct commodity-specific regulatory reviews for new and existing product lines.
  • Perform regulatory risk assessments for new materials and collections.
• Cross-Functional Collaboration
  • Serve as the primary quality liaison between internal teams (Merchandising, Product Development, International, Finance) and external factory partners.
  • Coordinate inbound execution alignment with logistics, finance, and product teams to ensure shipments are accurate, compliant, and on schedule.
  • Communicate product usage intent to internal teams and testing partners.
  • Provide direction to the International Team on product issues and factory communications.
  • Travel between the Distribution Center and Chamblee corporate office as needed for meetings and cross-functional collaboration.

Requirements

• 3–5+ years of experience in Quality Assurance, Product Compliance, or a related role — preferably in home décor, consumer goods, or import/wholesale.
• Proven experience managing or developing direct reports in a QA or QC capacity.
• Comfortable in a hands-on, warehouse-floor environment; this is not a desk-only role.
• Working knowledge of Prop 65 requirements, food safety standards, and general product regulatory compliance.
• Experience coordinating with third-party testing labs (e.g., Intertek, SGS, or similar).
• Strong project management skills; experience with Wrike or similar platforms preferred.
• Ability to evaluate product damages and make data-driven packaging and cost recommendations.
• Excellent cross-functional communication skills across sourcing, merchandising, and international teams.
• Valid driver's license and reliable transportation for regular travel between DC and Chamblee locations.
• Detail-oriented with strong organizational and documentation habits.

Pay

The salary range for this role is $70,000-$95,000 per year.

Benefits

• Comprehensive benefits including paid volunteer leave to support you as you give back to the community.